Wizzchat Messenger Module Detailed Documentation

Introduction

The Wizzchat Messenger Add-On is a live chat communication integration tool designed to connect your business platform with Wizzchat messaging services. This Add-On enables real-time customer communication through a live chat widget that appears on your platform, allowing users and customers to reach out for support or information instantly. The system integrates seamlessly with multiple business management Add-Ons including LMS, Support Ticket systems, Hotel Management, Booking Systems, and many other business applications. This integration reduces wait times for customer service and creates a more efficient communication experience by enabling support agents to engage in real-time one-on-one conversations directly through the live chat functionality.

How To Install The Add-On?

To Set Up the WizzChat Messenger Add-On, you can follow this link: Setup Add-On

How To Use the WizzChat Messenger Add-On?

• To configure the Wizzchat Messenger Add-On, begin by visiting the official Wizzchat website and logging in to your existing account using your credentials. Once logged in, navigate to the Dashboard, then proceed to the Account section from the bottom of the sidebar menu.
• Within the settings, click on the “Installation” option to locate the configuration panel for the Chat Widget. Here, you will find a snippet of code labeled as the Embed code. Copy the Wizz Chat Script in this carefully, as it is required for the integration process.

• After purchasing the Wizzchat Messenger Add-On in your company login, go to the Settings page in your sidebar. Click on “Settings” and then locate the “Wizzchat Messenger Settings” section to begin the configuration process. When you click on Wizzchat Messenger Settings, the configuration section will appear, where you can set up the integration.
• Once you enable the WizzChat Messenger toggle, paste the previously copied Script from the Embed code into the designated field. Enable the toggle button for the specific Add-Ons you want to integrate with the Wizzchat Messenger functionality.

The system supports integration with 29 different Add-Ons:

• 1.Bookings
• 2.Appointment
• 3.Cleaning Management
• 4.Requests
• 5.Internal Knowledge (KB)
• 6.Feedback
• 7.Beauty Spa Management
• 8.Courier Management
• 9.Recruitment
• 10.CMMS
• 11.Property Management
• 12.Form Builder
• 13.Resume Builder
• 14.VCard
• 15.LMS
• 16.Support Ticket
• 17.Restaurant Menu
• 18.Hotel&Room Management
• 19.Childcare Management
• 20.Waste Management
• 21.Mobile Service Management
• 22.Tour & Travel Management
• 23.Events Management
• 24.Laundry Management
• 25.Parking Management
• 26.Queue Management
• 27.RoadMap Central
• 28.Vehicle Booking Management
• 29.Procurement

• After selecting your desired integrations and entering the embed code Script, click “Save Changes” to apply all changes. Once the code is successfully saved, the Wizzchat Messenger feature will be activated across your entire platform.

• Your users and customers will immediately see the live chat widget, allowing them to reach out for support or information anytime they need assistance. This setup enables your support agents to engage in direct one-on-one conversations through the chat system, creating a more efficient customer service experience with reduced response times.