ChatGPT · GPT-4o
Customer Portal
Best Seller
Customer Login
$39
One-time payment54 sales
- Secure login with email and password
- Customers manage their own tickets
TicketGo
See what's new
Customer Service Software Built for Smarter Workflows
Manage tickets, customer conversations, FAQs, live chat, and agent workflows with self-hosted customer service software built for support teams.
why ticketgo
Why Businesses Choose TicketGo
Full Source Code
Clean Laravel source code lets you shape ticket flows, portals, custom fields and roles your way.
One-Time Payment
Run your helpdesk with no monthly per-agent fees, so support costs stay steady as you grow.
100% White-Label
Run TicketGo under your own brand, with your own logo, colors and domain for every team.
Lifetime Free Updates
Future updates, security fixes and workflow upgrades are all included at no extra cost.
6 Months of VIP Support
Dedicated technical help with setup, settings and any issues while your helpdesk goes live.
Step-by-Step Documentation
Clear guides show you how to set up tickets, agents, SMTP and support workflows easily.
Workflow
Experience a Seamless Support Process
Follow one support request through all 7 steps in TicketGo, from the moment the customer opens a ticket to the moment your agent closes it.
Create Ticket
The customer fills in the ticket form with name, email, subject, category, priority and a description, and can attach files. The ticket number is sent by email.
- No account needed to open a ticket
- Attach several files at once
- Ticket number sent by email
Admin Reviews Ticket
The new ticket shows up on the dashboard and the Kanban board. The admin checks the details, the category and the priority.
- New tickets counted on the dashboard
- Kanban board sorted by priority
- Categories like Critical Bug or Support
Start Communication
Reply to the customer inside the ticket conversation. Ask for more details and share files, with every message kept in one thread.
- Every message in one thread
- Write replies faster with AI
- WhatsApp, Instagram, Facebook and mail chats in the same inbox (add-ons)
Assign To Agent
Open the ticket details and pick the right agent, so everyone on the team knows who owns it.
- Assign from the ticket details panel
- The owner shows on every Kanban card
- Filter the inbox by assigned or unassigned
Agent Handles Request
The agent picks up the conversation, replies to the customer and moves the ticket to In Progress or On Hold while working on it.
- Statuses like In Progress and On Hold
- Private notes only your team can see
- Reply emails go to the customer
Resolve Issue
Once the problem is fixed, the agent shares the answer and marks the ticket as Resolved.
- Mark the ticket as Resolved
- The customer reads it with the ticket number
- Collect star ratings with the Ratings add-on
Close Ticket
Close the ticket once the customer is happy. The full conversation stays saved, and the dashboard counts it under closed tickets.
- Closed tickets counted on the dashboard
- A ticket close email goes to the customer
- The conversation stays saved
Agent Tools
Reply Faster With Tools Made For Agents
Auto Reply
Sat 10:12 Michael writes in on Saturday while your team is off. Auto Reply answers him straight away.
Out Of Office
Mon 9:00 On Monday, John is on leave and set to Out of Office, so the ticket goes to Kelly instead.
Tags, Important And Pin
Mon 9:02 Kelly tags it Urgent, marks it Important and pins the chat, so it stays in front of her.
Save Reply
Mon 9:03 One click adds her saved greeting, so she does not type the same words again.
AI Writing
Mon 9:04 Generate With AI helps her write the rest of the answer in seconds.
Private Note
Mon 9:06 She leaves a note for the team inside the ticket. Michael never sees it.
Send & Close
Mon 9:07 Send & Close sends her answer and closes the ticket in one step.
AI Inside TicketGo
Resolve Support Tickets Faster With AI
Write replies with AI right in the ticket editor, and create FAQs, knowledge base articles and SEO content in a few clicks.
- AI help in every replyUse AI assistance and AI message actions in the reply editor.
- Generate with AI across the deskCreate ticket details, categories, FAQs and knowledge base articles.
- Set the result you wantChoose the creativity, number of results and maximum length.
- Choose your ChatGPT modelAdd your OpenAI key and pick a model such as GPT-4o.
Setup
Set Up TicketGo Around Your Team
Shape TicketGo around the way your team works: add your agents, sort tickets into your own categories and set up your forms, emails and office hours.
Support Agents
Add agents and assistants, give each user a role and see at a glance who is available.
Ticket Categories
Build your own categories with sub-categories, like Bug and Critical Bug, and set the priority list.
Custom Fields
Choose the fields on the ticket form: their type, their width and which ones are required.
Email Templates
Edit all 9 emails TicketGo sends, from new user and ticket replies to ticket close and rating.
Office Hours
Add-OnSet opening times for each day, mark days off and show your own message when you are closed.
Email To Ticket
Add-OnConnect a Gmail or Outlook inbox so emails from customers turn into tickets.
Customer Portal
Where Your Customers Open And Follow Tickets
A simple public portal: customers open a ticket in a minute, get a ticket number by email and follow the conversation, with no login.
Add-Ons
Expand Your Business Faster with our Premium Add-Ons
Scale your business with premium Add-Ons for TicketGo. Customize workflows, enhance integrations, and boost productivity.
Tickets
Ticket Number
$19
One-time payment43 sales
- Set your own ticket number format
- Shown to customers and agents
Email
Mail2Ticket
$29
One-time payment39 sales
- Incoming emails turn into tickets
- Connect your mailbox with IMAP
Channels
WhatsApp Chatbot & Chat
$49
One-time payment33 sales
- Tickets created from WhatsApp
- Real-time updates and notifications
Workflow
Ticket Kanban
$29
One-time payment28 sales
- Drag tickets to change their priority
- Stays in sync with the tickets page
Agent Tools
Save Reply
$19
One-time payment24 sales
- Save replies you send often
- Pick a reply right in the conversation
Integrations
Seamlessly Connect Your Favorite Tools
TicketGo connects your customer service software with channels like Slack, WhatsApp, Telegram, SMS, and webhooks, helping teams capture updates, automate alerts, and manage support communication from one workflow.
100% white label
Launch Your Own Software With Your Own Identity
Replace default branding with your logo, colors, custom domain, and client-ready helpdesk experience built around your support business.
Custom Logo & Brand Identity
Complete Brand Customization
Pricing
Own Your TicketGo Software Without Monthly Fees
Own Customer Service Software with a one-time license and manage support tickets, agents, and helpdesk workflows without ongoing monthly software fees.
Regular License
$24
one-time
One Business Installation
Full Source Code Included
Easy To Customize
Lifetime Updates
6 Months Support Included
No Paid End-User Access
BEST
Extended License
$299
one-time
Everything In Regular License
Full Source Code Included
White Label Ready
Brand as Your Own Solution
Lifetime Updates
6 Months Support Included
Certificate of Recognition
Our Achievements
Delivering high-quality management scripts and business tools since 2017.
Power Elite Author
9 Years at the Top
- 0+ Success Sales
- 0+ Trusted Customers
- 0+ Ratings
Testimonials
Trusted by Teams Managing Real Customers
TicketGo exceeded my expectations with its clean interface, reliable performance, and responsive support team whenever assistance was needed.
Jonathan Reed
The support system is incredibly easy to use, helping our team manage customer requests efficiently every day.
Pradeep Nair
Excellent coding standards and thoughtful design make this platform stand out from many other support solutions available.
Michael Carter
Customer support was professional and helpful throughout installation, ensuring everything worked perfectly without unnecessary complications.
Samir Ahmed
This software streamlined our ticket management process significantly while providing a modern experience for staff and customers.
Daniel Brooks
The flexibility and customization options allowed us to adapt the platform perfectly to our business requirements.
Ivan Petrov
Outstanding value for money with powerful features, stable performance, and continuous improvements that enhance productivity.
Ahmed Farouk
Setup was straightforward and documentation helped us launch quickly without requiring extensive technical expertise or resources.
Edwin Watson
The development team consistently delivers quality updates and maintains excellent communication whenever questions or requests arise.
Raj Patel
Modern design, reliable functionality, and excellent customer support create a complete solution for managing support operations.
Lucas Ferreira
After trying several alternatives, TicketGo proved to be the most practical and dependable support management platform.
Stuart Green
The interface is intuitive and user friendly, allowing our employees to learn the system very quickly.
Mohamed Hassan
Fast response times from support and high quality development make this product a worthwhile business investment.
Peter Turner
Clean architecture and excellent customization capabilities allowed our developers to implement specific requirements without difficulty.
Kevin Lee
Highly recommended for businesses seeking an affordable, feature rich, and professionally developed customer support solution.
Luca Rossi
Faq's
Helpdesk Questions Answered
Absolutely. Assign tickets to specific support agents, monitor ownership, and ensure every customer request is handled efficiently.
Agents can filter tickets by category, status, and priority, view full conversation
history, reply with attachments, add internal notes, and focus on urgent requests
without searching through inboxes.
Yes. Customers can open tickets through the public portal, add details and attachments,
receive a Ticket ID by email, and return later to track the conversation using that ID.
TicketGo is self-hosted with full Laravel source code, so teams control data,
branding, customization, and hosting instead of depending completely on per-agent helpdesk platforms.
Yes. Monitor every ticket throughout its lifecycle with status updates, priorities, assignments, and complete ticket history from creation to resolution.
Yes. TicketGo has 40+ available Add-Ons that extend its capabilities. These cover additional integrations, reporting features, and communication channels — allowing businesses to customize the helpdesk platform to match their specific support needs.
Get in Touch
We're Here to Help - Let's Talk
Have questions about our solutions, customization services, or business tools? Our team is here to help you. let's talk.