WhatsApp Twilio – WorkDo Dash SaaS Add-On Guide

Introduction

WhatsApp Twilio Notifications combine the capabilities of WhatsApp’s popular messaging service with Twilio’s cloud communication platform. This integration offers businesses a seamless way to enhance their customer engagement, support, and communication strategies. By leveraging Twilio’s tools and APIs, companies can send and receive messages on WhatsApp, enabling more effective and personalized interactions with their customers. This integration allows for timely updates and efficient communication, ultimately improving user engagement and the overall customer experience.

How To Install the Add-On?

To Set Up the WhatsApp(Twilio) Add-On you can follow this link: Setup Add-On.

How to use the WhatsApp(Twilio) Add-On?

• Once you purchase the Add-On, navigate to the settings page, click on system settings, and find WhatsApp Settings (Twilio).
• On that page, once you enable the WhatsApp Integration toggle then you have to enter the WhatsApp Twilio SID, WhatsApp Twilio Auth Token, and WhatsApp Twilio Number, with the help of which you can send messages via WhatsApp.
• To generate the Token key, you can follow this link: https://www.twilio.com/docs/iam/access-tokens
• After you do this, you get a chance to choose the notification settings. Here is the way you can enable or disable the notifications of the various Add-Ons.

• You can customize notification messages language-wise, for example, if you want to change the message for new user notifications, you can do it here.

• For example, if you enable the create user setting from General, then the notification via WhatsApp will be sent to that particular user when the user is created.