Tawk.to Messenger Integration in Dash SaaS
Introduction
Integrating TawkTo Messenger with Dash SaaS enhances your customer support capabilities, offering real-time interaction to improve satisfaction and loyalty. This integration adds a personalized touch, making your dashboard more user-friendly and interactive, thereby enhancing the overall user experience. Resolve customer queries promptly to boost retention rates, and leverage TawkToMessenger’s analytics for valuable insights into customer behavior.
Workflow
Installation
Follow these steps to install the TawkTo Messenger module seamlessly
Step 1 : Super Admin Access
- Log in to the Super Admin side of Dash SaaS using your credentials.
- Navigate to the Add-On Manager module either from the admin dashboard or sidebar menu.
- Click on the “+” button within the Add-On Modules to add a new module.
- Upload the ZIP file of the TawkTo Messenger module.
- Once uploaded, enable the module by toggling the appropriate switch.
Step 2 : Company Login Access
- After enabling the module
- Team members can access the module through their respective logins.
Step 3 : Configuring TawkTo Messenger
- Visit the TawkTo website and log in.
- Navigate to the Dashboard and then to Settings.
- Select “Channels” and locate the chat widget settings.
- Copy the widget code provided in this section.
- Access the system settings within Dash SaaS.
- Locate the “TawkTo” settings and paste the widget code into the designated field.
- Save the changes.
Now, the TawkTo Messenger module is successfully integrated with your Dash SaaS platform, ready to enhance customer support and interaction.
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