Queue Management Integration in Dash SaaS

Introduction

The Queue Management Add-on for Dash SaaS is designed to streamline and optimize customer flow, reducing wait times and enhancing overall service efficiency. This powerful tool enables businesses to manage queues effortlessly, whether for appointments, walk-ins, or service requests. With real-time queue tracking, automated notifications, and seamless integration with Dash SaaS, businesses can ensure a smooth and organized customer experience. The add-on provides valuable insights into queue performance, helping businesses make data-driven decisions to improve operations. Whether you’re running a clinic, a retail store, or a service center, the Queue Management Add-on ensures that your customers are served efficiently and without unnecessary delays.

How to Install the Queue Management Add-on?

• To Install the Add-On you can follow this link: Setup Queue Management Add-on

How to Use the Queue Management Add-On?

• Once you install the add-on, go to the side bar and search for the queue management add-on.
• Here you will get to see 4 pages. The first page is for services where you can create new services with the help of the “+” button given at the top. You can also see the list of services on the service page including all the details like name, starting number, prefix, status whether it is active or not, and at last an action column from where you can create, edit, and delete the service whenever you want. You can also export, reset, and reload the list easily.
• The second page is for counters, where you can manage your service counters. Just click on the create button given at the top, enter the name of the counter, and click on the create button. You can also manage the list of counters from the counters page, and edit or delete them whenever you want. You can export, reload, and reset the list as well.
• The third page is for calls, where you can manage your calls easily. Just click on the create button given at the top, select the service, and select the counter, and create a call. Once you finish your call, the duration of that call will be recorded automatically, and you can check the details on the page. You can also edit and delete the call details whenever you want.
• The last page is for a report, here you can analyse and track your services, and counters easily. You can also filter the report as per your choice with the help of the filter button given at the top.

So, this is how you can have access to the queue management module of dash saas.