Telegram Integration in TicketGo

Introduction

Telegram Notification with TicketGo is a versatile Add-on that seamlessly integrates Telegram into your existing applications and service. Setting up this Add-on is straightforward, allowing you to configure your Telegram credentials easily. Once connected, you have full control over notification preferences, ensuring you receive updates when and how you want.Telegram Notification with TicketGo is a powerful tool that enhances user engagement, streamlines processes, and keeps you informed about vital updates, making it an indispensable addition to your workflow.

Key Features

• Instant Ticket Notifications: Receive immediate alerts in Telegram for new or updated support tickets, ensuring timely responses.
• Two-Way Communication: Engage directly with customers through Telegram, allowing both agents and clients to send and receive messages within the platform.
• Automated Ticket Creation: Automatically generate support tickets in the system when a message is received via Telegram, streamlining the support process.
• Attachment Support: Share and receive files, images, and other attachments through Telegram, which are then linked to the corresponding support tickets.
• Customizable Notifications: Tailor which events trigger Telegram notifications, such as ticket assignments, status changes, or customer replies, to keep the support team informed.

How to Install the Telegram Add-on?

• Follow these steps for Installation : Setup Telegram

How to use the Telegram Add-on.

• Once you enable the Add-on, navigate to the settings module, click on system settings, and find Telegram.
• Within the system settings, find the telegram Add-on.
• Over there, you will be asked for the access token and telegram ChatID.
• To get the access token and telegram ChatID, follow this link: https://www.loom.com/share/f0391420203843b6a6cc8d9241af5693
• Customize your notification preferences, enabling or disabling notifications for various modules as needed.

You will be notified when:

• New User is created
• New Ticket is created
• The reply of ticket is sent
• The ticket is closed

So, this is how you can use the telegram module of ticketgo.