Export Conversations – TicketGo Add-On Guide

Introduction

The Export Conversations module in TicketGo allows users to save and download customer interactions for record-keeping, compliance, and analysis. With this feature, businesses can securely store past conversations and access them whenever needed. The module provides a simple and efficient way to generate conversation records in PDF format, ensuring that important details are never lost. Whether for internal reviews, performance evaluation, or legal purposes, exporting conversations helps businesses maintain transparency and improve customer service. This documentation provides a step-by-step guide on how to use the module effectively.

Key Features of the Export Conversations Module in TicketGo

• PDF Export Format – Easily download and save customer conversations in PDF format for record-keeping, compliance, and future reference.
• One-Click Export – With a simple click, users can export entire conversations without any complicated steps, ensuring a smooth experience.
• Secure Data Handling – Only authorized team members can export and access conversation records, keeping customer data safe and confidential.
• Full Conversation History – Exported files contain complete conversation details, including timestamps, agent responses, and attachments for clarity.
• Easy Storage & Sharing – Downloaded conversation PDFs can be stored, printed, or shared internally for training, analysis, or documentation purposes.

How to Install the Add-On?

• Follow these steps for Installation : Setup Export Conversations.

How to Use the Export Conversation module of TicketGo?

• After enabling the Add-On, go to the conversation page.
• Over there you can see the list of conversations you have had till date with your customers.
• On the top of that page, you will see a setting button, if you click on that button you can see all the necessary details of that conversation.
• Over there you can see the export button.
• If you click on that button, your conversation will be exported in a form of pdf.

So, this is how you can use the export conversations Add-On.