SMS Integration – TicketGo Add-On Guide

Introduction

The SMS Module in TicketGo enables businesses to communicate with customers through SMS, providing an effective and reliable channel for ticket updates, reminders, and notifications. This integration ensures that users receive timely alerts, even when they may not have access to email or other communication platforms. The documentation offers a comprehensive guide on configuring the SMS module, setting up API credentials, and utilizing its features for seamless communication. Whether you need to send ticket confirmations, status updates, or alerts, this guide will walk you through the setup and best practices for optimizing SMS communication within TicketGo.

Key Features

• Automated SMS Notifications – Send automated SMS alerts for ticket creation, status updates, and resolution notifications to keep users informed in real-time.
• Customizable Message Templates – Personalize SMS messages with customizable templates, making communication more relevant and tailored to each user’s ticket details.
• Two-Way Communication – Enable customers to respond to SMS notifications, allowing for interactive conversations and more efficient issue resolution.
• Global Reach – Reach users across different regions with SMS, ensuring communication is not limited to a specific geography or internet access.
• Delivery Reports – Track the status of sent messages, including delivery confirmations and failures, to monitor the effectiveness of your SMS communication.

How to Install the SMS Add-On?

• Follow these steps for Installation : Setup SMS.

How to use the SMS Module?

• Once you purchase the Add-On, navigate to the settings module, click on system settings, and find SMS.
• You can also select the source of SMS from the 5 options provided over there. After selecting the source, add the required credentials of that particular source.
• After you do this, you get a chance to choose the notifications settings.

You will be notified when:

• New user is created
• A message is sent to agent
• A message is sent to customer
• A message is sent to admin
• You reply to a customer
• You reply to admin
• You reply to agent
• The ticket is closed

So, this is how you can use the SMS Integration in TicketGo.