Mail2Ticket Detailed Documentation

How To Use The Mail2Ticket Add-On?

• After purchasing the Mail2Ticket Add-On, go to the sidebar and find out the IMAP settings page.
• Enter the IMAP Mail Driver, IMAP Mail Host, IMAP Mail Port, IMAP Mail Username, IMAP Mail Username, IMAP Mail Password, and IMAP Mail Encryption.
• To automate the retrieval of new emails, you need to set up a cron job on your server.
• After you add these details, all the pending emails will be converted into tickets and will be visible on the conversation page.
• 
• All the pending emails from the customers will be converted into the tickets after you set up the cron job.
• These tickets will be visible in the conversation page. You can reply to that mail from the conversation page itself.
• The reply that you send, will be visible to the customer on their email, in the form of reply to that mail, and if the custom replies back it will be visible to you on the conversation page.
• The user and customer can also have conversation easily.
• 

To install IMAP Extension for Ubuntu and PHP, follow these steps:

1. Install the IMAP extension for PHP 8.3:
   sudo apt update
sudo apt install php8.3-imap
2. Enable the IMAP extension:
   sudo phpenmod imap
3. Restart PHP and your web server (if applicable):
   If you’re using Apache:
   sudo systemctl restart apache2
4. Verify it’s enabled:
   php -m | grep imap
   This should output:
   nginx
imap

To install IMAP Extension for macOS, follow these steps:

1. Install IMAP extension (if not installed):
   If you’re using Homebrew & PHP via brew:
   brew install imap-uw
brew reinstall php
   If you’re using Valet, PHP is already installed but may require enabling IMAP.
2. Enable IMAP in PHP:
   Edit your php.ini (find it with php --ini) and uncomment:
   extension=imap
   If it’s missing, add this line manually.
3. Restart PHP:
   Depending on your setup:
   brew services restart php
   Or if using Valet:
   valet restart

To install IMAP Extension for Windows, follow these steps:

1. Enable IMAP in php.ini:
   Find your php.ini file (run php --ini).
   Open it in a text editor and uncomment this line:
   extension=imap
2. Restart your web server:
   If you’re using:
   
   • XAMPP: Stop & Start Apache
   • Laragon or others: Restart the server manager
3. Test if it works:
   Run:
   php -i | grep -i imap
   You should see output like:
   IMAP c-Client Version => 2007f
imap
4. Check Composer dependency:
   Make sure php-imap/php-imap is installed via Composer:
   composer require php-imap/php-imap