Mail2Ticket – TicketGo Add-On Guide

How To Use The Mail2Ticket Add-On?

• Once you purchase the Add-On, go to the sidebar and find the IMAP settings page in it.
• On this page you will get an option of selecting the mail type, between gmail and outlook.
• If you select the gmail type, you will need to add credentials like IMAP mail driver, IMAP Mail host, IMAP Mail Port, IMAP Mail username, IMAP Mail password, and IMAP Mail description, once you add the credentials click the save changes button after which your tickets will be converted into mail easily.
• Next, if you select the Outlook option you will need to add the Outlook Client ID, and Outlook Client Secret. After you add the credentials click the save changes button. Once you save the credentials, a sync button will be visible to you at the top.
• Once you click the sync button the portal will be synced with the Microsoft outlook account. After which you will need to add the IMAP setting credentials like IMAP Mail driver, IMAP Mail Host, IMAP Mail Port, IMAP Mail Username, IMAP Mail Password (the password will be auto generated while you sync the account, it will generated in the form of token which can’t be edited, you can only view it), IMAP Mail Encryption, and IMAP Mail Authentication.
• 
• All the pending emails from the customers will be converted into the tickets after you set up the cron job.
• These tickets will be visible in the conversation page. You can reply to that mail from the conversation page itself.
• The reply that you send, will be visible to the customer on their email, in the form of reply to that mail, and if the custom replies back it will be visible to you on the conversation page.
• The user and customer can also have conversation easily.
• 

To install IMAP Extension for Ubuntu and PHP, follow these steps:

1. Install the IMAP extension for PHP 8.3:
   sudo apt update
sudo apt install php8.3-imap
2. Enable the IMAP extension:
   sudo phpenmod imap
3. Restart PHP and your web server (if applicable):
   If you’re using Apache:
   sudo systemctl restart apache2
4. Verify it’s enabled:
   php -m | grep imap
   This should output:
   nginx
imap

To install IMAP Extension for macOS, follow these steps:

1. Install IMAP extension (if not installed):
   If you’re using Homebrew & PHP via brew:
   brew install imap-uw
brew reinstall php
   If you’re using Valet, PHP is already installed but may require enabling IMAP.
2. Enable IMAP in PHP:
   Edit your php.ini (find it with php --ini) and uncomment:
   extension=imap
   If it’s missing, add this line manually.
3. Restart PHP:
   Depending on your setup:
   brew services restart php
   Or if using Valet:
   valet restart

To install IMAP Extension for Windows, follow these steps:

1. Enable IMAP in php.ini:
   Find your php.ini file (run php --ini).
   Open it in a text editor and uncomment this line:
   extension=imap
2. Restart your web server:
   If you’re using:
   
   • XAMPP: Stop & Start Apache
   • Laragon or others: Restart the server manager
3. Test if it works:
   Run:
   php -i | grep -i imap
   You should see output like:
   IMAP c-Client Version => 2007f
imap
4. Check Composer dependency:
   Make sure php-imap/php-imap is installed via Composer:
   composer require php-imap/php-imap