Setting Up ZitaSMS in TicketGo
Configuring ZitaSMS in TicketGo is a straightforward process. Users need to enter their ZitaSMS API credentials within the TicketGo settings to establish a secure connection. Once integrated, administrators can define SMS templates for various ticket events, such as ticket creation, status changes, and resolution updates. Proper configuration ensures smooth message delivery and enhances customer experience.
Enhancing Customer Support Efficiency
By integrating ZitaSMS, TicketGo ensures that customers receive timely responses and updates regarding their tickets, reducing the need for follow-ups. The instant nature of SMS improves response times and enhances overall support efficiency. This integration is especially useful for businesses that prioritize quick issue resolution and seamless customer interactions.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Send & Close
The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.
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Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
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Make
Make transforms TicketGo into a dynamic, automated support system, eliminating repetitive tasks and streamlining workflows. Whether it’s user creation, ticket creation, user updates, user deletes, or ticket deletes, Make connects TicketGo to your favorite apps, reducing manual work and increasing efficiency. No coding is required just seamless automation that keeps your team focused on what truly matters: delivering exceptional support.
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Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
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