Inform Customers About Off-Hours
If a customer tries to create a ticket outside of your working hours, they will see a message on the frontend. You can customize this message by entering a reason in the provided box. This way, customers are informed about why support is unavailable at that time, reducing confusion and unnecessary waiting.In case of a scheduled day off, the system automatically displays the same message to customers when they attempt to create a ticket. This ensures that your customers know in advance that your support team is not available, making communication smoother and more transparent.
Flexible Ticket Submission Settings
The module includes a toggle button that gives businesses control over ticket creation outside office hours. If the button is enabled, customers can still create support tickets at any time, even on days off or outside working hours, while the notice remains visible. This allows businesses to receive tickets in advance and respond once they are back online.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Telegram
The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.
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Ticket Kanban
The Ticket Kanban add-on helps support teams work faster and more efficiently. By giving a clear view of ticket priorities and allowing quick updates, it ensures that urgent issues are handled first.
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Slack
Enhance your team’s communication and efficiency with the Slack integration in TicketGo. This powerful add-on allows your team to receive real-time updates, notifications, and ticket status changes directly in your Slack channels, streamlining your support ticketing workflow. By integrating Slack with TicketGo, you eliminate the need to juggle multiple platforms. Whether it’s assigning tickets, tracking progress, or resolving customer issues, the integration ensures your team stays informed, connected, and proactive, leading to faster resolution times and better project management.
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Discord
Discord is a widely used communication platform that enables real-time messaging, voice calls, and community engagement. Integrating Discord with TicketGo allows businesses and support teams to receive ticket notifications directly within their Discord servers. This seamless connection ensures that teams stay updated without constantly checking the TicketGo dashboard.
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
Wide feature coverage across modules
Bugs quickly patched