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Zendesk

Zendesk – TicketGo Add-On

  • Pre-Required : TicketGo
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee
  • Last Update:

    17 April 2025

  • Published:

    04 March 2025

$39
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TicketGo Zendesk Integration: Seamless Ticket Syncing

Keep track of all your tickets and agents with ease. The Zendesk integration ensures real-time ticket synchronization, allowing your support team to stay updated without switching between TicketGo and Zendesk.

  • Real-Time Ticket Synchronization for Streamlined Support Automatically sync tickets between TicketGo and Zendesk. Ensure updates are consistent and accurate across both platforms.
  • Two-Way Communication for Effortless Collaboration Agents can exchange messages and updates between TicketGo and Zendesk. Updates reflect instantly, ensuring smooth interactions and zero miscommunication.
  • Automated Ticket Management for Increased Efficiency Set up automation rules to assign, escalate, and categorize tickets based on predefined conditions. Reduce manual work while improving response times.
Zendesk – TicketGo Add-On
Zendesk – TicketGo Add-On

Organize & Manage Your Knowledge Base

Effortlessly structure and oversee your knowledge base efficiently. Sync valuable information seamlessly from Zendesk, enhancing accessibility and organization

  • Organize, manage, and control all tickets Manage and control your entire support ticket system without lifting a finger. Create ticket categories, organize tickets, respond to them, and edit their status. Add multiple admins and agents, assign customer requests to them - and do so much more!
  • Keep track of everything in one place View all your tickets and agents at a glance. Access the statistics of all your tickets and agents. View a monthly support ticket chart, get a graphical presentation of all ticket categories, and more! - in just one dashboard.
  • Manage Knowledge Base The Frequently Asked Questions are always convenient no matter what. What about the feature that adds more benefit to that? Here, this Knowledge Base Module is helping you with the same. You can update the “Knowledgebase Category” according to your requirements and familiarity, and you can give a thorough description under the particular title.

TicketGo Zendesk Integration: Smarter, Faster, and More Efficient Customer Support

With the Zendesk integration, TicketGo offers intelligent ticket management, streamlining customer support for optimal efficiency. Enhance satisfaction with smart solutions that provide seamless communication and effective issue resolution.

Zendesk – TicketGo Add-On
From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Zendesk
Additionals

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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Plivo – TicketGo Add-On

Plivo

The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.

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WhatsApp (Twilio) – TicketGo Add-On

Whatsapp (Twilio)

The WhatsApp Twilio Module in TicketGo enables businesses to send automated notifications to users, keeping them informed about their ticket status. Whether it’s a new ticket creation, an update, or a resolution message, users receive real-time alerts on WhatsApp. This automation reduces manual effort and ensures that customers stay updated without needing to check the platform frequently.

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Instagram Chat – TicketGo Add-On

Instagram Chat

Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.

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Zapier – TicketGo Add-On

Zapier

Zapier is a workflow automation platform that connects TicketGo with thousands of popular applications such as Slack, Trello, Google Sheets, HubSpot, and more. With just a few clicks, you can automate workflows, eliminate repetitive tasks, and enhance overall efficiency in your support operations.

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