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Telegram – TicketGo Add-On

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  • Pre-Required : TicketGo
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee
  • Last Update:

    17 April 2025

  • Published:

    04 March 2025

$39 $19
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STRONG BRAND

Real-Time Notifications for Instant Updates

With Telegram integration, you receive instant alerts about essential activities, such as new user registrations, ticket assignments, replies, and closures. This ensures that your support team stays updated and can address issues proactively. Customizable notification preferences allow businesses to choose which events trigger alerts, ensuring that only relevant updates are received. This feature streamlines communication and enhances productivity by minimizing delays in response time.

Telegram – TicketGo Add-On
Telegram – TicketGo Add-On

Effortless Two-Way Communication

This integration offers a two-way communication channel between support agents and customers. Users can send messages directly via Telegram, and these messages automatically generate support tickets within TicketGo. This efficient exchange of information enhances customer engagement, providing a convenient way for users to interact with support teams. Agents can also respond to inquiries from Telegram, ensuring a smooth and effective resolution process without requiring customers to leave the messaging app.

From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

telegram-ticketgo1.png
Additionals

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Whatsapp (Twilio) – TicketGo Add-On

Whatsapp (Twilio)

The WhatsApp Twilio Module in TicketGo enables businesses to send automated notifications to users, keeping them informed about their ticket status. Whether it’s a new ticket creation, an update, or a resolution message, users receive real-time alerts on WhatsApp. This automation reduces manual effort and ensures that customers stay updated without needing to check the platform frequently.

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Save Reply – TicketGo Add-On

Save Reply

Creating a saved reply is super easy. Just add a title and description, and you're done! Once saved, your reply will always be there for you to use. No need to type out the same message again—just select it and send it instantly.

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Ratings – TicketGo Add-On

Ratings

The Ratings Module in TicketGo makes it easy to gather valuable customer feedback. Once enabled, you can send automated rating requests to your customers, allowing you to collect insights at critical moments during the ticket process.

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Auto Reply – TicketGo Add-On

Auto Reply

Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.

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