Protected Access with Robust Security
Security is a top priority at TicketGo. The login system ensures that only authorized users can access their accounts through encrypted credentials and secure authentication protocols. Customers can confidently sign in knowing their personal information and ticket details are protected from unauthorized access.
Comprehensive Ticket Management
Once logged in, customers gain access to a dedicated dashboard where they can create, track, and manage their support tickets efficiently. The module allows users to view past conversations, check ticket statuses, and receive updates in real time. This centralized system ensures better communication and faster issue resolution.
User-Friendly Experience
The TicketGo login module is designed with ease of use in mind. Whether accessing it from a desktop or mobile device, the responsive interface ensures a smooth experience. Additionally, the "Forgot Password" feature helps users regain access quickly in case of login issues, making the entire process hassle-free.
Instant Ticket Creation and Support
After logging in, customers can create new tickets with a few simple steps. The structured form allows them to enter key details, select categories, set priorities, and attach files for better issue resolution. This streamlined process ensures that support teams can quickly address concerns, enhancing customer satisfaction.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
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Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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Sinch SMS
The Sinch SMS Module in TicketGo ensures that you stay updated with real-time notifications for important events. Whether it’s a new user registration, a customer inquiry, or a ticket resolution, this module keeps you informed through instant SMS alerts. By integrating Sinch with TicketGo, businesses can manage their communication efficiently, ensuring that no critical update goes unnoticed.
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RocketChat
The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
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