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SMS – TicketGo Add-On

Pre-Required : TicketGo
Free 6 Months of Support
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Last Update:
24 April 2025
Published:
04 March 2025

$39

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The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.

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Automated Ticket Status Updates

With the SMS notification feature in TicketGo, businesses can automate the sending of ticket status updates. When a ticket is created, updated, or resolved, customers will receive an immediate SMS notification with all the relevant details. This helps keep users informed of their ticket’s progress without requiring them to log into the platform. Automation eliminates the need for manual follow-ups, ensuring that notifications are sent in a timely manner, thereby improving efficiency and reducing workload.

SMS – TicketGo Add-On

SMS – TicketGo Add-On

Real-Time Alerts for Critical Updates

For critical or urgent updates, the SMS integration in TicketGo ensures that customers are alerted in real-time. Whether it's a change in a ticket’s status due to an urgent issue or an important update that requires immediate attention, businesses can quickly notify users via SMS. This immediate form of communication is essential for managing high-priority issues and ensuring that customers are aware of any changes that may affect their tickets. By providing real-time alerts, businesses can manage customer expectations and improve responsiveness.

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To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Webhook

In the fast-paced world of customer support, instant communication is the key to efficiency. With TicketGo’s powerful webhook integration, businesses can automate workflows, ensuring real-time data sharing between TicketGo and external applications. Whether it's updating CRMs, notifying teams on Slack, or synchronizing analytics tools, webhooks eliminate the need for manual intervention. The result? A faster, smarter, and more connected support system that helps businesses scale effortlessly.

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Reports

Transform your platform into a powerful analytics platform that tracks tickets, agents, customers, and satisfaction levels.

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Tags

Adding and managing tags is simple. Agents can create, edit, or remove tags as needed. You can assign tags when creating a ticket or update them later if necessary. If your business process changes, you can easily modify tags to keep everything up to date. Color-coded tags make it even easier to recognize different types of tickets at a glance, improving the way you handle support requests.

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Plivo

The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.

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