Name: SMS - TicketGo Add-On - WorkDo.io
Brand: TicketGo Add-Ons
Price: 39.00 USD
Availability: InStock

The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.

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Automated Ticket Status Updates

With the SMS notification feature in TicketGo, businesses can automate the sending of ticket status updates. When a ticket is created, updated, or resolved, customers will receive an immediate SMS notification with all the relevant details. This helps keep users informed of their ticket’s progress without requiring them to log into the platform. Automation eliminates the need for manual follow-ups, ensuring that notifications are sent in a timely manner, thereby improving efficiency and reducing workload.

Real-Time Alerts for Critical Updates

For critical or urgent updates, the SMS integration in TicketGo ensures that customers are alerted in real-time. Whether it's a change in a ticket’s status due to an urgent issue or an important update that requires immediate attention, businesses can quickly notify users via SMS. This immediate form of communication is essential for managing high-priority issues and ensuring that customers are aware of any changes that may affect their tickets. By providing real-time alerts, businesses can manage customer expectations and improve responsiveness.

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To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

Discover More Add-Ons

Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Mark As Important

The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.

RocketChat

The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.

Customer Login

The TicketGo customer login module provides users with a seamless and secure way to access their accounts. With just an email and password, customers can log in and manage their support tickets effortlessly.

Mailchimp

Transform the way you communicate with customers by integrating Mailchimp with TicketGo. This powerful add-on bridges the gap between customer support and email marketing, ensuring that every ticket interaction is an opportunity to engage, inform, and build lasting relationships. From automated ticket notifications to personalized follow-ups, Mailchimp integration keeps your customers in the loop while enhancing your brand’s communication strategy.

WorkDo.io is a versatile SaaS and ERP Solution provider designed to help businesses streamline their operations and improve efficiency. It offers a wide range of powerful tools and modules, including project management, HRM, accounting, CRM, inventory, and workflow automation. Tailored for startups, SMEs, and growing enterprises, WorkDo.io provides customizable dashboards and an intuitive interface to manage daily business activities with ease. Its all-in-one platform allows teams to collaborate, monitor performance, and automate repetitive tasks—eliminating the need for multiple disconnected tools. With regular updates, a strong support system, and user-friendly design, WorkDo.io empowers businesses to centralize their operations, enhance productivity, and make data-driven decisions. Whether you're managing teams, finances, or customer relations, WorkDo.io offers a reliable and scalable ERP solution suited for modern business needs.

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Contact Us for Support :

You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
Answering technical questions about item's features
Assistance with reported bugs and issues
Help with included 3rd party assets
Free Installation services in some cases

However, item support does not include:

Customization services

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SMS – TicketGo Add-On