Configuring RocketChat Notifications
Setting up RocketChat notifications in TicketGo requires configuring the integration through API credentials and linking it to your RocketChat instance. During the setup, you will define which ticket events should trigger notifications and choose the relevant RocketChat channels where these alerts will be sent. Once everything is set up, TicketGo will automatically push notifications to RocketChat based on the configured events.
Best Practices for Managing Notifications
To ensure your team receives only the most relevant updates, we recommend configuring notifications based on team roles and ticket priorities. For instance, you could set up dedicated channels for different departments to receive ticket-related updates based on urgency. Additionally, by focusing on key notifications, you can avoid information overload and maintain clear communication within RocketChat.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Webhook
In the fast-paced world of customer support, instant communication is the key to efficiency. With TicketGo’s powerful webhook integration, businesses can automate workflows, ensuring real-time data sharing between TicketGo and external applications. Whether it's updating CRMs, notifying teams on Slack, or synchronizing analytics tools, webhooks eliminate the need for manual intervention. The result? A faster, smarter, and more connected support system that helps businesses scale effortlessly.
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Auto Reply
Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.
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Tags
Adding and managing tags is simple. Agents can create, edit, or remove tags as needed. You can assign tags when creating a ticket or update them later if necessary. If your business process changes, you can easily modify tags to keep everything up to date. Color-coded tags make it even easier to recognize different types of tickets at a glance, improving the way you handle support requests.
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Twilio
The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.
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