Powering Customer Support Excellence
This flowchart illustrates the implementation process for a TicketGo customer support widget on a website. The flowchart displays three main pathways: "Manage Ticket Widget" on the left showing the configuration dashboard, "Create Ticket" in the center demonstrating the ticket creation interface, and "Chat Conversation" on the right showing the live chat functionality. Below the flowchart, there's an instruction to copy the integration code and paste it before the closing tag in the website's HTML, which automatically activates the TicketGo widget. The system promises instant chat support for visitors with no additional setup required after implementing the code. A success message with a checkmark confirms when the ticket has been created successfully, providing a complete overview of this streamlined customer support solution.
Customizable and Quick to Integrate
The Ticket Widget Add-On is designed to align effortlessly with your brand while keeping technical setup minimal. You can personalize the widget by setting a custom title and welcome message that matches your tone—whether professional, casual, or conversational. The color scheme is also fully customizable via a color picker, allowing it to seamlessly blend into your website’s design. You can choose the widget’s position—left or right—based on your layout preferences for optimal visibility. Once you've configured the settings, the system generates a ready-to-use script that only needs to be embedded into your website’s HTML, just before the closing
The app’s accessibility features improve user engagement significantly