Login and Logout Flow
The process begins with login, where either an admin or an agent can use the login API to receive a token. This token is used to access all authentication APIs. Without it, no data can be viewed or submitted. The logout API is used to end the session and remove the token. This flow ensures that each request is tracked and controlled through proper login and logout management.
Create Ticket and Store View
The ticket request data API helps fetch all available custom fields that are used while creating a ticket. This makes it easy to prepare the required data structure before submission. Once the data is ready, the ticket store API can be used to submit the ticket. If pusher settings are enabled, the ticket and any conversations will appear in real time. Without a pusher, the admin needs to refresh the page manually to view new ticket entries. This setup gives flexibility to choose between live updates or manual tracking based on system preferences.
Ticket Search and Reply
To find a specific ticket, the search API can be used by entering the ticket number and the associated email address. This returns the full ticket data if the values match. For ongoing conversations, the ticket reply API allows admins and assigned agents to reply directly, with responses appearing live if they are logged in. The ticket auth reply API ensures that only authenticated users with valid login sessions can access and respond to ticket chats. Without a login, access to the reply feature is not permitted.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
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SMS
The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.
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ZitaSMS
ZitaSMS is a robust SMS gateway that allows businesses to send transactional and promotional messages efficiently. Integrating ZitaSMS with TicketGo enhances communication by enabling automated notifications, ticket updates, and alerts via SMS. This integration ensures that users stay informed about their tickets in real time without relying solely on email or in-app notifications.
View More3 reviews for API – TicketGo Add-On
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