Login and Logout Flow
The process begins with login, where either an admin or an agent can use the login API to receive a token. This token is used to access all authentication APIs. Without it, no data can be viewed or submitted. The logout API is used to end the session and remove the token. This flow ensures that each request is tracked and controlled through proper login and logout management.
Create Ticket and Store View
The ticket request data API helps fetch all available custom fields that are used while creating a ticket. This makes it easy to prepare the required data structure before submission. Once the data is ready, the ticket store API can be used to submit the ticket. If pusher settings are enabled, the ticket and any conversations will appear in real time. Without a pusher, the admin needs to refresh the page manually to view new ticket entries. This setup gives flexibility to choose between live updates or manual tracking based on system preferences.
Ticket Search and Reply
To find a specific ticket, the search API can be used by entering the ticket number and the associated email address. This returns the full ticket data if the values match. For ongoing conversations, the ticket reply API allows admins and assigned agents to reply directly, with responses appearing live if they are logged in. The ticket auth reply API ensures that only authenticated users with valid login sessions can access and respond to ticket chats. Without a login, access to the reply feature is not permitted.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Webhook
In the fast-paced world of customer support, instant communication is the key to efficiency. With TicketGo’s powerful webhook integration, businesses can automate workflows, ensuring real-time data sharing between TicketGo and external applications. Whether it's updating CRMs, notifying teams on Slack, or synchronizing analytics tools, webhooks eliminate the need for manual intervention. The result? A faster, smarter, and more connected support system that helps businesses scale effortlessly.
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Office Hours
The Office Hours Module in TicketGo allows businesses to set their working hours for each day of the week. This helps customers know when your support team is available. By defining your office hours, you ensure that customers are aware of your business’s availability before they create a support ticket.
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Telegram
The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.
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Zapier
Zapier is a workflow automation platform that connects TicketGo with thousands of popular applications such as Slack, Trello, Google Sheets, HubSpot, and more. With just a few clicks, you can automate workflows, eliminate repetitive tasks, and enhance overall efficiency in your support operations.
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