Ticket Widget – TicketGo Add-On Guide

Introduction

The Ticket Widget Add-On in TicketGo allows businesses to seamlessly integrate a support ticket submission interface directly onto their website or customer portal. This Add-On empowers users to raise queries or report issues without leaving the site, enhancing customer experience and reducing support delays. It offers customizable design options, real-time ticket tracking, and automated routing to the appropriate support teams. This documentation provides a step-by-step guide to help you configure, embed, and effectively manage the Ticket Widget for optimal support operations.

How to Install the Add-On?

Follow these steps for Installation : Setup Ticket Widget

How to use the Ticket Widget Add-On?

• After purchasing the Ticket Widget Add-On, go to the sidebar and find the Ticket Widget page.
• On the Ticket Widget page, you can configure widget settings by adding the widget title, entering the welcome message, selecting the color, and choosing the widget position (left or right).
• The settings you configure will be visible on the frontend. If you don’t enter details like the Widget Title or welcome message, default data will be displayed to customers.
• Below the settings section, you will find a box containing the integration code.
• Copy the integration code and paste it into your website’s HTML just before the closing </body> tag to activate the TicketGo widget on your site.
• This enables instant chat support for your visitors with no additional setup required.

• When a user clicks on the widget icon, a Create Ticket form opens.
• After submitting the form, a ticket is created in the system.
• The user is provided with a link to the ticket conversation page.
• Using this link, the customer can continue the conversation with your support team.
• All tickets created via the widget appear in the Ticket Conversations area.
• This allows both your support team and customers to view ongoing discussions and respond with ease.

So, this is how you can use the Ticket Widget Add-On of TicketGo.