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Reports

Reports – TicketGo Add-On

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  • Pre-Required : TicketGo
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee
  • Last Update:

    25 June 2025

  • Published:

    25 June 2025

$29
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STRONG BRAND

Advanced Ticket Analytics

Get complete control of your support tickets with easy-to-use Ticket Reports that help you see everything clearly. Make better decisions about your support team and help customers faster with clear, easy-to-read reports that show you exactly what's happening.

  • Filter tickets by 7 days, this month, last month, this year, or custom dates
  • Show ticket creation charts and which platforms send the most tickets
  • Display assigned vs unassigned ticket counts
Reports – TicketGo Add-On
Reports – TicketGo Add-On

Agent Performance Intelligence

Track how well your support agents are doing with simple Agent Reports that show you everything you need to know. Get exact percentages of how many tickets each agent completes successfully, so you can praise good work and help agents who need support. You can also filter data by 7 days, this month, last month, this year, or custom dates

  • Show individual agent ratings from their assigned tickets
  • Display how many tickets each agent solves successfully
  • Track workload distribution to ensure fair assignments

Customer Behavior Insights

Learn about your customers with User Reports that show you who needs help most often and what they're asking for. Use this information to help your best customers even better, create better self-help options, and improve your support based on real customer behavior.

  • Show the most active users by counting their total tickets
  • Identify customers who need extra attention and support
  • Convert customer data into smart business decisions
Reports – TicketGo Add-On
Reports – TicketGo Add-On

Smart Tag Analytics

Organize your support better with Tag Reports that show you which issues come up most often (available with Tags Add-On). Know which issues are growing or shrinking over time, so you can prepare better solutions and fix problems before they get bigger.

  • Tag Distribution - shows the count of how many tickets use each tag
  • Tag Trends - displays year wise chart of tag usage patterns
  • Track common issues to prepare better solutions and fixes

Rating Intelligence

Turn customer ratings into better support with Rating Reports that show you how satisfied your customers really are (available with Ratings Add-On). Use real customer feedback to celebrate success, fix problems, and build the kind of support that keeps customers coming back.

  • Show average ratings for each agent based on ticket ratings
  • Display the count of tickets for each star rating from 1-5
  • Identify which agents make customers happiest overall
Reports – TicketGo Add-On
From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Reports
Additionals

Discover More Add-Ons

Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

API – TicketGo Add-On

API

The API Add-On of TicketGo allows system-to-system communication through a defined set of API endpoints. With this Add-On, you can perform login and logout actions,

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WhatsApp Chatbot & Chat – TicketGo Add-On

WhatsApp Chatbot & Chat

The WhatsApp Chatbot Addon in TicketGo enables customers to create support tickets effortlessly through WhatsApp. Instead of navigating through a website or app, users can simply send a message detailing their issue, and the chatbot will capture the necessary information to generate a ticket. This eliminates long wait times and ensures that queries are logged into the system instantly, allowing for a quick and efficient resolution process.

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Twilio – TicketGo Add-On

Twilio

The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.

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Zendesk – TicketGo Add-On

Zendesk

Enhance your customer support with TicketGo’s Zendesk integration. Manage customer inquiries efficiently while leveraging Zendesk’s advanced helpdesk tools. Sync your tickets, automate workflows, and provide efficient communication—all from a single, intuitive dashboard.

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