Advanced Ticket Analytics
Get complete control of your support tickets with easy-to-use Ticket Reports that help you see everything clearly. Make better decisions about your support team and help customers faster with clear, easy-to-read reports that show you exactly what's happening.
- Filter tickets by 7 days, this month, last month, this year, or custom dates
- Show ticket creation charts and which platforms send the most tickets
- Display assigned vs unassigned ticket counts
Agent Performance Intelligence
Track how well your support agents are doing with simple Agent Reports that show you everything you need to know. Get exact percentages of how many tickets each agent completes successfully, so you can praise good work and help agents who need support. You can also filter data by 7 days, this month, last month, this year, or custom dates
- Show individual agent ratings from their assigned tickets
- Display how many tickets each agent solves successfully
- Track workload distribution to ensure fair assignments
Customer Behavior Insights
Learn about your customers with User Reports that show you who needs help most often and what they're asking for. Use this information to help your best customers even better, create better self-help options, and improve your support based on real customer behavior.
- Show the most active users by counting their total tickets
- Identify customers who need extra attention and support
- Convert customer data into smart business decisions
Smart Tag Analytics
Organize your support better with Tag Reports that show you which issues come up most often (available with Tags Add-On). Know which issues are growing or shrinking over time, so you can prepare better solutions and fix problems before they get bigger.
- Tag Distribution - shows the count of how many tickets use each tag
- Tag Trends - displays year wise chart of tag usage patterns
- Track common issues to prepare better solutions and fixes
Rating Intelligence
Turn customer ratings into better support with Rating Reports that show you how satisfied your customers really are (available with Ratings Add-On). Use real customer feedback to celebrate success, fix problems, and build the kind of support that keeps customers coming back.
- Show average ratings for each agent based on ticket ratings
- Display the count of tickets for each star rating from 1-5
- Identify which agents make customers happiest overall
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Export Conversations
TicketGo’s Export Conversations feature ensures that all customer interactions are saved for future use. Whether for compliance, internal reviews, or training, having a record of past conversations helps businesses improve their customer service. Teams can revisit previous chats to understand customer concerns and refine their support strategies.
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Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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Twilio
The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.
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SMS
The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.
View More3 reviews for Reports – TicketGo Add-On
| 5 star | 66% | |
| 4 star | 33% | |
| 3 star | 0% | |
| 2 star | 0% | |
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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However, item support does not include:
- Customization services
Check Documents & Tutorials
The reporting functions delivered accurate insights that guided our strategic decisions
Features are practical and save hours daily
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