Advanced Ticket Analytics
Get complete control of your support tickets with easy-to-use Ticket Reports that help you see everything clearly. Make better decisions about your support team and help customers faster with clear, easy-to-read reports that show you exactly what's happening.
- Filter tickets by 7 days, this month, last month, this year, or custom dates
- Show ticket creation charts and which platforms send the most tickets
- Display assigned vs unassigned ticket counts
Agent Performance Intelligence
Track how well your support agents are doing with simple Agent Reports that show you everything you need to know. Get exact percentages of how many tickets each agent completes successfully, so you can praise good work and help agents who need support. You can also filter data by 7 days, this month, last month, this year, or custom dates
- Show individual agent ratings from their assigned tickets
- Display how many tickets each agent solves successfully
- Track workload distribution to ensure fair assignments
Customer Behavior Insights
Learn about your customers with User Reports that show you who needs help most often and what they're asking for. Use this information to help your best customers even better, create better self-help options, and improve your support based on real customer behavior.
- Show the most active users by counting their total tickets
- Identify customers who need extra attention and support
- Convert customer data into smart business decisions
Smart Tag Analytics
Organize your support better with Tag Reports that show you which issues come up most often (available with Tags Add-On). Know which issues are growing or shrinking over time, so you can prepare better solutions and fix problems before they get bigger.
- Tag Distribution - shows the count of how many tickets use each tag
- Tag Trends - displays year wise chart of tag usage patterns
- Track common issues to prepare better solutions and fixes
Rating Intelligence
Turn customer ratings into better support with Rating Reports that show you how satisfied your customers really are (available with Ratings Add-On). Use real customer feedback to celebrate success, fix problems, and build the kind of support that keeps customers coming back.
- Show average ratings for each agent based on ticket ratings
- Display the count of tickets for each star rating from 1-5
- Identify which agents make customers happiest overall
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Out Of Office
The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.
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WhatsApp API
The WhatsApp API Integration in TicketGo brings seamless communication to businesses by enabling them to interact with customers through WhatsApp. This integration allows businesses to send instant notifications, ticket updates, and personalized messages directly to users, enhancing both the speed and reliability of customer interactions. By leveraging the WhatsApp API, businesses can streamline their ticketing processes and provide timely, efficient communication to their customers.
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Whatsapp (Twilio)
The WhatsApp Twilio Module in TicketGo enables businesses to send automated notifications to users, keeping them informed about their ticket status. Whether it’s a new ticket creation, an update, or a resolution message, users receive real-time alerts on WhatsApp. This automation reduces manual effort and ensures that customers stay updated without needing to check the platform frequently.
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Ticket Widget
The Ticket Widget Add-On provides a direct and accessible way for your website visitors to raise support tickets without navigating away from the current page.
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