Manage Support Tickets Easily with Ticket Kanban
The Ticket Kanban add-on for TicketGo helps you organize your support tickets in a simple and clear way. Instead of scrolling through long lists, you can see your tickets in a Kanban board based on their priority. This makes it easier to track and manage tickets without confusion.
Set Your Own Ticket Priorities
With the setup page, you can add new priority levels according to your needs. Whether you want to categorize tickets as High, Medium, or Low, you have the flexibility to create and customize priorities. This helps your team focus on the most important tickets first.
Drag and Drop Tickets Easily
Managing tickets is simple with the drag-and-drop feature. You can move tickets between different priority levels just by dragging them on the Kanban page. As soon as you move a ticket, its priority is automatically updated in the main Tickets page too.
Automatic Sync Between Kanban and Tickets Page
Any changes you make in the Ticket Kanban add-on are automatically updated on the Tickets page, and vice versa. If you create a new ticket on the Tickets page, it will also appear on the Kanban board under the correct priority. This keeps everything updated without extra effort.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Telegram
The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.
Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
Twilio
The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.
Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
The solution has brought more control and visibility into our internal processes
The smooth transitions between sections make the entire workflow feel natural and intuitive
Support responds instantly
Clean and well-structured, making setup and updates smooth.
Features give us confidence