How to Create IMAP Credentials For Gmail & Outlook Document

Create IMAP Credentials For Outlook

Step 1: Enable IMAP from Outlook Account

• Open your web browser and visit https://outlook.com
• Click the Settings icon located near your profile picture.
• Navigate to Mail > Forwarding & IMAP.

For more information about Outlook’s IMAP server settings, ports, and encryption options, refer to Microsoft’s official documentation: https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

Step 2: Check for Two-Factor Authentication (2FA)

• Visit the Microsoft account security page: https://account.microsoft.com/security
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• Click on “Manage how I sign in” to enable two-factor authentication.
• From the same section, generate an App Password. This may be required when connecting to services that do not support direct OAuth login.
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Step 3: Configure Azure Portal

• Open https://portal.azure.com and log in using your Outlook account.
• Once logged in, you’ll see the main Azure dashboard.
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• From the sidebar, click on Microsoft Entra ID.
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• On the Microsoft Entra ID page, go to App registrations and click “New registration”.
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• Once you click on New Registration, you’ll see a form like the one shown in the screenshot below.
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During App Registration:

• Enter a Name for the application.
• Under Supported account types, select: Accounts in any organizational directory (Any Microsoft Entra ID tenant – Multitenant) and personal Microsoft accounts (e.g., Skype, Xbox)
• Under Redirect URI, select Web and enter the Callback URL provided on the IMAP settings page in TicketGo.
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• Click the Register button. After registration, you will be redirected to the application overview page where you will see the Application (client) ID. Copy and store this ID as it will be needed later during configuration in TicketGo.

Step 4: Generate a Client Secret

After getting the Client ID, you must generate a Client Secret.

• In the registered application menu, go to Certificates & secrets.
• Under the Client secrets section, click + New client secret. Once you click on that, a page like the one shown in the screenshot will open.
• Provide a description (e.g., “TicketGo IMAP Connection”) and select the expiration period (e.g., 6 months, 12 months, 24 months).
• Click the Add button.

After adding the secret, a Value will be displayed. Copy and save this value securely. It will be shown only once. If lost, a new client secret will need to be generated.

Step 5: Add Required API Permissions

The application needs specific delegated permissions to allow IMAP access through Microsoft Graph.

• Go to API permissions in the registered app menu.
• Click on + Add a permission.
• Select Microsoft Graph.
• Choose Delegated permissions.
• Search for and select the following permissions:
• IMAP.AccessAsUser.All
• offline_access
• User.Read
• After adding the permissions, click on Grant admin consent to activate them.

Step 6: Configure IMAP Settings in TicketGo

• Once you have your Client ID and Client Secret, go to the IMAP Settings section in TicketGo and enter the required credentials. After entering the details, click on the Sync button.
• This will initiate the synchronization process, and TicketGo will automatically generate a secure IMAP Mail Password using OAuth. This password cannot be edited manually.

IMAP Configuration Summary for TicketGo

Use the following configuration values inside your IMAP settings panel:

This completes the IMAP setup process for integrating Outlook with TicketGo. Ensure all credentials and secret values are stored securely and follow the Microsoft Azure policies regarding expiration and renewal of client secrets.