Facebook Chat Detailed Documentation TicketGo

Introduction

The Facebook Chat Add-On for TicketGo enables seamless integration between your customer support system and Facebook Messenger, allowing real-time communication with clients directly from your dashboard. With this add-on, businesses can manage Facebook conversations alongside other support channels, ensuring faster response times and improved customer satisfaction. This user guide will walk you through the installation process, how to set up the required API credentials, and how to start using the Facebook Chat feature effectively within the TicketGo platform.

How to Install the Facebook Add-On?

Follow these steps for Installation: Setup Facbook Chat

How to use the Facebook Chat Add-On?

• After you enable the Facebook chat Add-On, go to the system settings page of TicketGo.
• On the system settings page, you can copy the Facebook Chat Webhook URL, after which you need to add the Facebook Client ID, and Facebook Access Token. At last click on the save changes button.
• Once you add your credentials, go to the Conversations page, where you will see a portal in which your Facebook ID and chats will be previewed.
• If you send a message from the portal, the message will be sent to the client’s Facebook ID, and if the client sends any message through Facebook it will be visible on the portal of Facebook chat.

So, this is how you can use the Facebook chat Add-On very easily.