Email to Ticket Automation
The Mail2Ticket Add-On transforms incoming emails into support tickets automatically within your TicketGo system. By configuring your IMAP settings including mail server, port, username, password, and encryption type, you establish a seamless connection between your email inbox and ticket system. This integration eliminates the need for manual ticket creation, ensuring all customer inquiries received via email are properly tracked and managed in your support workflow. Once properly set up, the system continuously monitors your designated support email address and converts new messages into actionable tickets for your team.
- Gmail
- Outlook
Support for Multiple Email Providers
Mail2Ticket works with both Gmail and Outlook, making it compatible with the most popular email services. For Gmail users, simply enter your IMAP credentials and start converting emails to tickets immediately. Outlook users can connect using either standard IMAP settings or OAuth integration for enhanced security. The Add-On supports various authentication methods including app passwords for accounts with two-factor authentication enabled. Whether your team uses corporate email addresses or personal accounts, Mail2Ticket adapts to your existing email Gmail, and Outlook infrastructure without requiring system changes.
Emails Become Tickets Instantly
With Mail2Ticket, managing customer emails becomes much easier. As soon as a customer sends an email to your support address, the system automatically turns it into a support ticket. These tickets are then added directly to the conversation page, where the assigned users can easily reply to that ticket. It also helps you avoid problems like missing important emails or accidentally replying to the same message twice. Every customer message is tracked properly, so nothing slips through the cracks, and every inquiry gets a timely and professional response.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Chat Pin
The ChatPin module in TicketGo provides a straightforward way to prioritize and highlight important conversations within the system. By enabling this feature, users can pin specific conversations to the top of the list, ensuring that high-priority tickets or urgent discussions are always visible and easily accessible. This helps teams stay organized and focused on the most important conversations, preventing them from being overlooked among others. The ChatPin module is a simple yet effective tool for managing workflows and ensuring that critical issues are addressed in a timely manner.
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ZitaSMS
ZitaSMS is a robust SMS gateway that allows businesses to send transactional and promotional messages efficiently. Integrating ZitaSMS with TicketGo enhances communication by enabling automated notifications, ticket updates, and alerts via SMS. This integration ensures that users stay informed about their tickets in real time without relying solely on email or in-app notifications.
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SMS
The SMS Notification Integration in TicketGo provides businesses with a reliable way to notify users about important ticket updates through SMS. This integration ensures that customers receive real-time notifications, even when they do not have access to email or other communication platforms. With the widespread use of mobile phones, SMS serves as a highly effective channel to keep customers informed about their ticket status, reducing the chances of missed updates and improving customer satisfaction.
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RocketChat
The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.
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