Ratings Integration in TicketGo

Introduction

The Ratings Module in TicketGo is designed to help businesses easily collect and analyze customer feedback at key stages of the ticket lifecycle. By enabling this module, you can send automated rating requests to customers based on selected options such as New Ticket, In Progress, On Hold, Closed, or Resolved. This feature empowers businesses to gain valuable insights into customer satisfaction, identify areas for improvement, and enhance the overall customer experience. With flexible customization and real-time feedback collection, the Ratings Module helps businesses optimize their support processes and build stronger relationships with their customers.

Key Features

• Customizable Rating Stages: Choose from multiple stages like New Ticket, In Progress, On Hold, Closed, and Resolved to collect feedback at the most relevant points in the ticket lifecycle.ersations.
• Automated Feedback Requests: Automatically send rating requests to customers, streamlining the feedback collection process and saving time.
• Real-Time Insights: Gain immediate feedback from customers, allowing you to make quick improvements and ensure satisfaction at every step of the ticket resolution process.
• Easy Integration: Seamlessly integrate the Ratings Module with your existing TicketGo setup, requiring minimal effort to activate and use.
• Enhanced Customer Engagement: Encourage customers to provide their opinions and experiences, making them feel valued and fostering long-term loyalty.

How to Install the Ratings Add-on?

• Follow these steps for Installation : Setup Ratings

How to Use the Ratings Module?

• Once you enable the module, go to the system settings.
• On the system settings page, click on the ratings button.
• On that page, you will get to see several options that are: “new ticket”, “in progress”, “on hold”, “closed”, and “resolved”.
• You can choose any of the options of your choice, and the mail for the rating will be sent after that action. (For eg: if you select the new ticket option the mail of rating will be sent to the customer once the new ticket is created.)
• Once the customer adds the ratings you can also watch it.

So, this is how you can have access to the ratings module of TicketGo.