Make Documentation – TicketGo Add-On Guide

Introduction to Make Integration in TicketGo

Make (formerly Integromat) is a powerful automation platform that allows users to connect TicketGo with a wide range of apps and services, creating automated workflows to streamline support processes. By integrating Make with TicketGo, businesses can easily automate tasks such as user creation, ticket creation, user updates, user deletion, ticket deletion, and notifications, all without writing a single line of code. This integration enhances efficiency by automating repetitive tasks, reducing manual work, and ensuring consistent, real-time updates across all connected systems. Whether you want to connect TicketGo with customer service tools, CRM platforms, or messaging apps, Make offers a flexible and intuitive way to integrate your systems and improve operational productivity.

Who Can Benefit from Make Integration in TicketGo

• Support Teams – Automate ticket updates, notifications, and task assignments to focus on resolving customer issues more efficiently.
• Businesses with CRM Systems – Sync customer data and ticket details between TicketGo and CRM platforms for streamlined workflows.
• Marketing Teams – Automate follow-up notifications, customer engagement, and targeted campaigns based on ticket updates.
• Small to Large Enterprises – Any business looking to reduce manual tasks, ensure consistent updates, and improve operational efficiency can benefit from this integration.
• Customer Service Providers – Enhance the speed and accuracy of ticket management, ensuring better service delivery and faster response times.

How to Install the Make Add-On?

• Follow these steps for Installation : Setup Make Add-On.

How to use the Make Add-On.

• After successfully purchasing the Add-On, navigate to the settings page and click on the “System Settings” button.
• In “System Settings” you have to find the “Make” Add-On and then click on the “+” (create) button.
• After that you have to choose the module from the list of the modules stated there, the following are the modules available for the Make Add-On.
• After choosing the module, you have to select the method between “Get”, “Post”, and “Put”.
• Once you choose the method, you have to enter the Make webhook URL in that box and your new Make will be created very easily.
• Now you can create event user creation, ticket creation, user update, user deletion, and ticket deletion.

So, here’s the easy process of how the admins can have access to the Make Add-On.