Office Hours – TicketGo Add-On Guide

Introduction

The Office Hours Module in TicketGo allows businesses to set and manage their working hours effectively. By defining operational timings, businesses can ensure that customers are aware of support availability before initiating any requests. This module helps maintain transparency, improves communication, and streamlines support management

With this module, businesses can display a customized message to customers attempting to create a support ticket outside working hours or on scheduled days off. Additionally, a toggle option provides flexibility to either allow or restrict ticket creation during non-working hours while still displaying the notice.

This documentation provides a detailed guide on how to configure, customize, and use the Office Hours Module to enhance your business’s support operations. Whether you want to inform customers about support availability or control ticket submissions, this module ensures a structured and efficient approach to managing customer interactions.

Who Can Benefit from This Module?

This module is designed for businesses that operate within specific time frames and need structured customer interaction. It is particularly useful for:

• Customer Support Centers – Reduces unnecessary tickets outside working hours by keeping customers informed.
• Service-Based Businesses – Helps manage appointment-related requests, ensuring clients know when assistance is available.
• Freelancers & Agencies – Allows independent professionals to maintain clear boundaries for availability.
• Corporate IT Helpdesks – Ensures employees submit IT-related requests only within business hours.
• Educational Institutes & Training Centers – Helps in managing student queries and support services efficiently.

How to Install the Office Hours Add-On?

• Follow these steps for Installation : Setup Office Hours.

How to Use the Office Hours Module?

• You will find the office hours Add-On in the sidebar, after enabling it.
• Once you click on that button, you will get the list of week days, beside which you can add your daily working hours.
• There is also a box named “add day off”, if you click on that button that day will be considered as your day off.
• After adding the working hours and day offs, click on the save changes button.
• Below that there is a section for a reason where you can add the notice you want to display on the frontend during your non-working hours and day offs.
• Beside that you will get to see a toggle button. If you enable that button, the customers would be able to create tickets even if the support is unavailable, but if you enable that button, the customers won’t be able to create tickets during the non-working hours.

So, this is the simple flow of the office hours module in ticketgo.