Sinch SMS Integration in TicketGo
Introduction
The Sinch SMS Notification Module in TicketGo is designed to keep users informed by sending automated SMS notifications for important ticket updates. This module ensures that customers and support agents receive real-time alerts regarding ticket creation, status changes, and resolutions, improving response time and overall communication efficiency. By integrating Sinch SMS, businesses can enhance their notification system without relying solely on emails. The module is easy to configure, supports customizable notification templates, and ensures timely updates, helping businesses maintain a seamless support experience. This documentation provides a detailed guide on configuring and managing the Sinch SMS Notification Module for effective ticket notifications.
Key Features
- Instant Ticket Updates – Sends automatic SMS notifications when a ticket is created, updated, or resolved.
- Customizable Messages – Allows businesses to edit and personalize SMS content as needed.
- Automatic Notifications – Sends SMS alerts without manual effort, keeping customers informed.
- Easy to Set Up – Simple settings make it easy to turn SMS notifications on or off.
- Reliable SMS Delivery – Uses Sinch’s messaging system to ensure fast and accurate notifications.
How to Install the Add-on?
- Follow these steps for Installation : Setup Sinch SMS
How to use the Sinch SMS Add-on?
- Once you enable the Add-on, navigate to the settings module, click on system settings, and find Sinch SMS.
- On that page, you have to enter the Sinch SMS API Key, Tokem, and From Number with the help of which you can send messages via Sinch SMS.
- To generate the API key, you can follow this link: https://dashboard.sinch.com
- After you do this, you get a chance to choose the notifications settings.
You will be notified when:
- New user is created
- A message is sent to agent
- A message is sent to customer
- A message is sent to admin
- You reply to a customer
- You reply to admin
- You reply to agent
- The ticket is closed
So, this is how you can use the Sinch SMS module in TicketGo.
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