Mark as Important – TicketGo Add-On Guide

Introduction

The Mark as Important module in TicketGo is designed to help users easily identify and prioritize critical conversations. With this feature, users can flag conversations that require urgent attention, ensuring that important issues are not overlooked. Once marked, the TicketID of the conversation is highlighted, making it instantly recognizable among other tickets. This simple yet powerful tool enhances workflow efficiency, streamlines ticket management, and ensures that high-priority matters are addressed promptly, ultimately improving response times and customer satisfaction.

Key Features

• Easy to Use: Simply click to mark a conversation as important, making it easier to focus on urgent issues.
• Highlighted TicketID: When marked, the TicketID stands out, making it easy to find and track important conversations.
• Better Organization: Helps you keep track of important conversations while separating them from less urgent ones.
• Faster Responses: Quickly spot and address important tickets, ensuring faster replies and quicker resolutions.
• Team Collaboration: Everyone can easily see which tickets are marked as important, helping the team work together to resolve them faster.

How to Install the Mark As Important Add-On?

• Follow these steps for Installation : Setup Mark As Important.

How To Use the Mark As Important Module?

• Once you enable the mark as important module, go to the conversations page.
• On the top of each conversation, you will get to see a button for “mark as important”.
• If you click on that button, your conversation will be marked as important. You will see that the ticket ID has been highlighted in red colour.
• Once your work is done, you can also unmark the conversation, if you do this you will see that the ticket ID’s colour has changed, and converted into normal.
• You can also mark multiple conversations as important.

So, this is how you can install and use this module.