Instagram Chat – TicketGo Add-On Guide

Introduction

The Instagram Chat module in TicketGo allows businesses to manage customer conversations from Instagram Direct Messages directly within the ticketing system. This integration ensures that all customer inquiries, support requests, and responses are centralized, enabling faster and more efficient communication. With real-time messaging, automated ticket creation, and seamless agent collaboration, businesses can enhance customer engagement and provide timely support—all without switching between platforms.

Who Can Benefit from the Instagram Chat Module in TicketGo?

• E-commerce Businesses – Handle customer inquiries, order updates, and support requests directly from Instagram DMs.
• Customer Support Teams – Streamline Instagram conversations by converting them into tickets for efficient resolution.
• Social Media Managers – Manage high volumes of Instagram messages without switching platforms, ensuring timely responses.
• Marketing & Branding Agencies – Engage with potential customers, answer queries, and improve brand communication.
• Small & Medium Businesses – Provide instant support and build customer relationships through Instagram, a key engagement platform.

How to Install the Instagram Chat Add-On?

• Follow these steps for Installation : Setup Instagram Chat.

How to use the Instagram Chat Add-On?

• After you enable the Instagram chat module, go to the system settings page of ticketgo.
• On the system settings page, enter the instagram chat webhook URL, Instagram Client ID, and Instagram Access Token. At last click on the save changes button.
• Once you add your credentials, go to the instagram chat page, where you will see a portal in which your instagram ID and chats will be previewed.
• If you send a message from the portal, the message will sent to the client’s instagram ID, and if the client sends any message through instagram it will be visible on the portal of instagram chat.

So, this is how you can use the Instagram chat module very easily.