Real-Time Updates and Notifications
Keeping track of support tickets has never been easier. Once a ticket is created, customers receive real-time updates through WhatsApp, including responses from support agents, ticket status changes, and resolutions. This ensures that customers are always informed without needing to check emails or log into separate portals. The chatbot provides a smooth communication channel that enhances transparency and customer satisfaction.
Managing Credentials and Secure Integration
To enable WhatsApp chatbot functionality, TicketGo requires specific credentials, including a Webhook URL, Phone Number ID, Access Token, and registered Phone Number. The Webhook URL connects the chatbot to WhatsApp, ensuring real-time communication. The Phone Number ID uniquely identifies the WhatsApp business account, while the Access Token acts as a secure authentication key, allowing the system to send and receive messages on behalf of the business. It is crucial to keep these credentials confidential to prevent unauthorized access.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Sinch SMS
The Sinch SMS Module in TicketGo ensures that you stay updated with real-time notifications for important events. Whether it’s a new user registration, a customer inquiry, or a ticket resolution, this module keeps you informed through instant SMS alerts. By integrating Sinch with TicketGo, businesses can manage their communication efficiently, ensuring that no critical update goes unnoticed.
Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
Bulk SMS
The Bulk SMS module in TicketGo helps businesses send quick updates to customers. Whether it’s ticket confirmations, status updates, or important announcements, automated SMS ensures that messages are sent on time. This reduces the need for manual follow-ups and keeps customers informed effortlessly.
RocketChat
The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.
The organized layout encourages our team to work more efficiently and consistently
The powerful automation tools helped us eliminate unnecessary manual tasks
The user experience is smooth enough to support continuous use without frustration
Flexible tools enhance productivity
Customizable notifications
Support team resolves everything fast
Works great, and support is excellent