Real-Time Updates and Notifications
Keeping track of support tickets has never been easier. Once a ticket is created, customers receive real-time updates through WhatsApp, including responses from support agents, ticket status changes, and resolutions. This ensures that customers are always informed without needing to check emails or log into separate portals. The chatbot provides a smooth communication channel that enhances transparency and customer satisfaction.
Managing Credentials and Secure Integration
To enable WhatsApp chatbot functionality, TicketGo requires specific credentials, including a Webhook URL, Phone Number ID, Access Token, and registered Phone Number. The Webhook URL connects the chatbot to WhatsApp, ensuring real-time communication. The Phone Number ID uniquely identifies the WhatsApp business account, while the Access Token acts as a secure authentication key, allowing the system to send and receive messages on behalf of the business. It is crucial to keep these credentials confidential to prevent unauthorized access.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
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Pabbly Connect
Pabbly Connect is a versatile automation platform seamlessly integrating 1000+ apps, from Google Sheets to Shopify. With its user-friendly interface, creating automated workflows becomes effortless. Boosting efficiency, Pabbly Connect enables scheduled workflows, advanced paths, and automated data extraction from emails. Imagine the potential for streamlined processes and real-time data synchronization, all achieved with this powerful, no-code automation solution.
View More5 reviews for WhatsApp Chatbot & Chat – TicketGo Add-On
| 5 star | 80% | |
| 4 star | 20% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
The powerful automation tools helped us eliminate unnecessary manual tasks
Flexible tools enhance productivity
Customizable notifications
Support team resolves everything fast
Works great, and support is excellent