Configuring MSG91 Notifications
To set up MSG91 notifications in TicketGo, users need to configure the integration by providing their MSG91 API credentials and linking them with TicketGo. Once the credentials are linked, businesses can define which ticket events should trigger SMS notifications. The configuration allows businesses to send SMS alerts for a variety of ticket updates, ensuring that agents, customers, and admins stay informed. Setting up the system is simple and ensures that no important ticket updates are missed.
Best Practices for Managing MSG91 Notifications
To make the most out of MSG91 notifications, it’s important to configure them based on your team’s roles and priorities. Setting up dedicated notification groups for different user types (agents, customers, admins) will ensure that everyone receives only the updates relevant to their responsibilities. Additionally, consider prioritizing urgent tickets or time-sensitive updates to ensure that the most critical notifications are seen promptly. By customizing notification settings, businesses can reduce distractions and ensure efficient ticket management.
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To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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WhatsApp Chatbot & Chat
The WhatsApp Chatbot Addon in TicketGo enables customers to create support tickets effortlessly through WhatsApp. Instead of navigating through a website or app, users can simply send a message detailing their issue, and the chatbot will capture the necessary information to generate a ticket. This eliminates long wait times and ensures that queries are logged into the system instantly, allowing for a quick and efficient resolution process.
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