Email to Ticket Automation
The Mail2Ticket Add-On transforms incoming emails into support tickets automatically within your TicketGo system. By configuring your IMAP settings including mail server, port, username, password, and encryption type, you establish a seamless connection between your email inbox and ticket system. This integration eliminates the need for manual ticket creation, ensuring all customer inquiries received via email are properly tracked and managed in your support workflow. Once properly set up, the system continuously monitors your designated support email address and converts new messages into actionable tickets for your team.
- Gmail
- Outlook
Support for Multiple Email Providers
Mail2Ticket works with both Gmail and Outlook, making it compatible with the most popular email services. For Gmail users, simply enter your IMAP credentials and start converting emails to tickets immediately. Outlook users can connect using either standard IMAP settings or OAuth integration for enhanced security. The Add-On supports various authentication methods including app passwords for accounts with two-factor authentication enabled. Whether your team uses corporate email addresses or personal accounts, Mail2Ticket adapts to your existing email Gmail, and Outlook infrastructure without requiring system changes.
Emails Become Tickets Instantly
With Mail2Ticket, managing customer emails becomes much easier. As soon as a customer sends an email to your support address, the system automatically turns it into a support ticket. These tickets are then added directly to the conversation page, where the assigned users can easily reply to that ticket. It also helps you avoid problems like missing important emails or accidentally replying to the same message twice. Every customer message is tracked properly, so nothing slips through the cracks, and every inquiry gets a timely and professional response.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Mailchimp
Transform the way you communicate with customers by integrating Mailchimp with TicketGo. This powerful add-on bridges the gap between customer support and email marketing, ensuring that every ticket interaction is an opportunity to engage, inform, and build lasting relationships. From automated ticket notifications to personalized follow-ups, Mailchimp integration keeps your customers in the loop while enhancing your brand’s communication strategy.
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Send & Close
The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.
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Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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Customer Login
The TicketGo customer login module provides users with a seamless and secure way to access their accounts. With just an email and password, customers can log in and manage their support tickets effortlessly.
View More5 reviews for Mail2Ticket – TicketGo Add-On
| 5 star | 80% | |
| 4 star | 20% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
The addons provided smooth interaction between various business units
The tools enhanced the overall clarity of our processes and made decision-making faster
Design feels elegant
Design looks great
Highly customizable modules