Mail2Ticket – TicketGo Add-On
- Pre-Required : TicketGo
- Free 6 Months of Support
- Free Lifetime Updates
- 100% Money Back Guarantee
- Last Update:
26 May 2025
- Published:
26 May 2025
Email to Ticket Automation
The Mail2Ticket Add-On transforms incoming emails into support tickets automatically within your TicketGo system. By configuring your IMAP settings including mail server, port, username, password, and encryption type, you establish a seamless connection between your email inbox and ticket system. This integration eliminates the need for manual ticket creation, ensuring all customer inquiries received via email are properly tracked and managed in your support workflow. Once properly set up, the system continuously monitors your designated support email address and converts new messages into actionable tickets for your team.
Easy Email Setup
Setting up your support email with TicketGo is quick and easy. All you need to do is go to the IMAP setup page and enter a few basic details—your email address, password, server information, and encryption settings. You also don’t need any technical background or IT help to complete the setup. Once it’s done, the Mail2Ticket Add-On connects with your email and keeps checking it for new messages in the background. It’s a one-time setup, and after that, everything runs automatically. This helps you stay focused on providing great customer service while Mail2Ticket handles the incoming emails without any extra effort on your part.
Emails Become Tickets Instantly
With Mail2Ticket, managing customer emails becomes much easier. As soon as a customer sends an email to your support address, the system automatically turns it into a support ticket. These tickets are then added directly to the conversation page, where the assigned users can easily reply to that ticket. It also helps you avoid problems like missing important emails or accidentally replying to the same message twice. Every customer message is tracked properly, so nothing slips through the cracks, and every inquiry gets a timely and professional response.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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