Simple Setup and Reliable Performance
Setting up the Bulk SMS module in TicketGo is quick and easy. Once integrated, businesses can start sending messages instantly without needing any technical knowledge. With a trusted messaging system, messages are delivered reliably, helping businesses maintain smooth and professional communication with their customers.
Personalized Messages for Better Connection
Generic messages can feel impersonal. TicketGo’s Bulk SMS module lets businesses add customer names, ticket numbers, and other details to make messages more personal. This small effort helps create a better connection with customers and makes communication more engaging.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Plivo
The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.
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Send & Close
The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.
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Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
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Ticket Widget
The Ticket Widget Add-On provides a direct and accessible way for your website visitors to raise support tickets without navigating away from the current page.
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
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