Tawk.to Messenger Integration in Dash SaaS

Improve customer satisfaction and loyalty with real-time interaction using Tawk.to Messenger integration in Dash SaaS.

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Introduction

Integrating TawkTo Messenger with Dash SaaS enhances your customer support capabilities, offering real-time interaction to improve satisfaction and loyalty. This integration adds a personalized touch, making your dashboard more user-friendly and interactive, thereby enhancing the overall user experience. Resolve customer queries promptly to boost retention rates, and leverage TawkToMessenger’s analytics for valuable insights into customer behavior.

How to Install the Tawk.To Messenger Add-On

To Set Up the Tawk.to Messenger Add-On, you can follow this link: Setup Add-On.

How To Use The Tawk.To Messenger Add-On?

Once you purchase and install the Tawk.to Messenger Add-On, go to the sidebar and search for the Tawk.to Messenger Add-On. You need to first configure Tawk.to Messenger with Tawk.to Messenger Add-On.

Configuring TawkTo Messenger

Begin by visiting the official TawkTo website and logging in to your existing account using your credentials.
Once logged in, navigate to the Dashboard, then proceed to the Settings section from the sidebar menu.
Within the settings, click on the “Channels” option to locate the configuration panel for the Chat Widget.
Here, you will find a snippet of code labeled as the widget code. Copy this code carefully as it is required for the integration.

Settings

Next, head over to your Dash SaaS Company login and open the System Settings area.
Scroll to locate the section titled “Tawk.to Messenger Settings”, where you’ll find a designated input field for adding the widget code when you enable Tawk.to Messenger toggle. Paste the previously copied widget code into this field.
After you do this, you get a chance to choose the notification settings. Here you can enable or disable the notifications of the various Add-Ons.
Be sure to click “Save” to apply the changes.

Activate and Use the Integration

Once the code is successfully saved, the Tawk.To Messenger feature will be activated across your Dash SaaS platform.
Your users and customers will now see the live chat widget, allowing them to reach out for support or information anytime they need.
This setup allows your support agents to engage in one-on-one conversations directly through the chat, reducing wait times and creating a more efficient service experience.