Repair Management Integration in Dash SaaS

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Introduction

The Repair Management Add-On is designed to simplify and centralize the entire repair workflow, from creating service requests to tracking repair progress, managing technicians, generating invoices, and maintaining warranty records. It enables businesses to handle repair operations in a structured and efficient manner while keeping all relevant information organized and accessible. Whether you’re coordinating in-house repairs or managing service tasks through a team, this Add-On provides a complete set of tools to support your process. This documentation offers a detailed walkthrough of each feature, helping you understand how to navigate the interface, manage repair orders, assign tasks, and maintain accurate records throughout the repair lifecycle.

How To Install The Repair Management Add-On?

To Set Up the Repair Management Add-On you can follow this link: Setup Add-On

How to use the Repair Management Add-On?

After purchasing the Repair Management Add-On, go to the sidebar and use the search bar to find “Repair Management.” You will find four sub-pages under this section: Repair Order Requests, Invoices, Repair Technicians, and Warranties, each designed to help you manage different stages of the repair workflow.

Repair Order Requests Page

This page allows you to create, track, and manage all repair orders. To create a new repair order request, click on the Create button and enter key information such as product name, quantity, customer’s name, email, mobile number, request date, expiry date, and assign a technician from the dropdown.
Once created, each order appears in a list view with details like order number, product name, customer information, location, dates, assigned technician, and status.
The Action column includes buttons that let you perform actions like starting or ending the repair process, beginning or finishing testing, viewing the movement history, editing product parts, marking the product as irreparable, canceling the order, viewing movement logs, and deleting the request if needed.

Repair Invoices

This page lists all invoices generated from repair orders and displays essential information such as invoice ID, product name, repair charges, total amount, and payment status.
You can click the View button to access full invoice details, make changes, process payments, and view the complete payment summary—all in one place.

Repair Technicians

This page allows you to manage technicians involved in the repair process. To add a new technician, click the Create button and enter their name, email, and mobile number.
All added technicians appear in a list, and you can easily edit or delete their details whenever needed.

Warranties

The warranties section lets you link warranty details to specific repair orders. Click the Create button to get started, then select a repair order and product part, and enter the warranty number, start and end dates, warranty terms, and claim status.
Once added, warranties are listed with all relevant details, and you can edit or delete them as required.

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