WhatsApp API Integration in TicketGo

Introduction

The WhatsApp API Module in TicketGo facilitates seamless communication with users via WhatsApp, leveraging the power of the WhatsApp Business API. This module allows businesses to send automated notifications, ticket updates, and personalized messages to users, ensuring timely and efficient customer service. The documentation provides a thorough guide on setting up and configuring the module, integrating with WhatsApp Business API, and managing message templates. Whether you’re looking to automate ticket alerts or engage in two-way communication with users, this guide covers all the steps necessary to implement WhatsApp messaging within TicketGo.

The WhatsApp API Module in TicketGo can benefit a wide range of users, including:

• Customer Support Teams – Enhance customer service by sending real-time ticket updates and resolving issues via direct WhatsApp communication.
• Business Owners – Improve customer engagement with automated notifications and personalized messages, ensuring timely interactions and customer satisfaction.
• Developers – Easily integrate the WhatsApp Business API into TicketGo, streamlining communication processes and improving system efficiency.
• Marketing Teams – Use WhatsApp to send promotional messages, reminders, and notifications, creating better customer experiences and increasing retention.
• Enterprise-level Organizations – Manage large-scale ticketing systems and customer interactions through WhatsApp, optimizing workflow and enhancing communication.

How to Install the WhatsApp API Add-on?

• Follow these steps for Installation : Setup WhatsApp API

How to use the WhatsApp API Add-on?

• Once you purchase the add-on, navigate to the settings module, click on system settings, and find out WhatsApp API.
• On that page, you have to enter the Number ID of the Whatsapp Registered Phone, Whatsapp Business Account ID, and Whatsapp Permanent Access Token with the help of which you can send messages via WhatsApp API.
• To learn how to generate a WhatsApp Permanent Access Token follow this link: https://workdo.io/documents/how-to-generate-whatsapp-api-permanent-access-token/
• After you do this, you get a chance to choose the notifications settings.

You will be notified when:

• New user is created
• A message is sent to agent
• A message is sent to customer
• A message is sent to admin
• You reply to a customer
• You reply to admin
• You reply to agent
• The ticket is closed

So, this is how you can use the WhatsApp API Integration in TicketGo.