Out of Office – TicketGo Add-On Guide

Out of Office Module

The “Out of Office” feature in TicketGo allows agents to easily mark themselves as unavailable by turning the “Out of Office” button on or off. When the button is turned on, customers and admins can see that the agent is out of the office and cannot assign new tickets to them. This helps everyone know that the agent is not available to handle tickets.

The agent has full control to turn the “Out of Office” status on or off whenever needed. This feature ensures that tickets are only assigned to available agents, making ticket management smoother and more efficient.

Features of the Out of Office Module:

• Toggle Availability: Agents can easily turn the “Out of Office” status on or off with a simple button.
• Prevents Ticket Assignment: When marked as out of office, new tickets cannot be assigned to the agent.
• Visible to Admins & Customers: Customers and admins can see when an agent is unavailable while creating tickets.
• Full Control for Agents: Agents have complete control over turning their “Out of Office” status on or off.
• Prevents Delays: Ensures that only available agents are assigned tickets, reducing delays in support.

How to Install the Out Of Office Add-On?

• Follow these steps for Installation : Setup Out Of Office.

How to Use the Out Of Office Add-On?

• Once you enable the out of office module, the agent has to login to his account.
• After logging in, go to the office hours page available in the sidebar.
• Over there, you will get to see a toggle button which will be enabled by default.
• If you disable that button, and save it, the customers will be able to see that you are out of the office, and they cannot assign a ticket to you.
• You can also enable the toggle button again once you are available in the office.

So, this is how you can have access to the out of office module easily.