Ticket Kanban Integration in TicketGo

Introduction

The Ticket Kanban module in TicketGo helps you manage support tickets in a Kanban board view, where tickets are moved by priority. You can add new priorities, drag and drop tickets between the different priorities, and any changes will automatically update on the Tickets page. This makes it easy to track and organize tickets without confusion. This guide will explain how to set up, customize, and use the module to improve your workflow.

Who Can Benefit from the Ticket Kanban Add-on?

The Ticket Kanban module helps businesses efficiently manage support tickets by providing a clear, organized workflow with custom priorities and drag-and-drop functionality. It is ideal for self-hosted organizations that need full control over their support system while improving response times and issue resolution.

• Customer Support Centers – Ideal for businesses that handle a large number of customer queries and need a structured way to prioritize and manage tickets.
• IT Support Teams – Perfect for in-house IT departments and help desks that need to track technical issues, prioritize urgent tickets, and resolve problems efficiently.
• Service-Based Businesses – Useful for businesses like repair services, healthcare providers, or consulting firms that manage client requests and service tickets.
• Enterprises with Internal Support Needs – Companies that offer internal employee support, such as HR or IT teams, can use this module to organize and track issues.
• Educational Institutions & Government Organizations – Schools, universities, and public sector organizations can manage administrative queries, student support, or technical issues efficiently.

How to Install the Ticket Kanban Add-on?

• Follow these steps for Installation : Setup Ticket Kanban

How to use the Ticket Kanban Add-on?

• After you install the add-on, you will find the ticket kanban add-on in your sidebar.
• First of all you will have to create a ticket from the tickets page. Add the required details and the priority of that ticket. The customers can also create tickets from the frontend.
• Once the admin creates a ticket, or a ticket has been created by the customer from the frontend, it will be visible on the ticket kanban page.
• Here you can view all your tickets in the form of kanban, according to the priorities.
• You can also drag and drop the tickets within different priorities accordingly. If you change the priority on the kanban page, it will automatically get changed on the tickets page.
• You can also add and set up the priorities from the set up page for a better clarification of tickets.

So, this is how you can install and use the Ticket Kanban module easily.