Bulk SMS – TicketGo Add-On Guide

Introduction

The Bulk SMS Module in TicketGo allows businesses to send SMS notifications to multiple users at once, making communication faster and more efficient. This module helps in sharing important updates, announcements, or alerts related to support tickets with a large audience in just a few clicks. By using bulk messaging, businesses can improve customer engagement and ensure timely information delivery. The module is easy to configure, supports customized message templates, and helps streamline communication without relying solely on emails. This documentation provides a step-by-step guide on setting up, managing, and using the Bulk SMS Module effectively in TicketGo.

The Bulk SMS Module in TicketGo can benefit a wide range of users, including:

• Customer Support Teams – Helps notify multiple customers at once about ticket updates, system maintenance, or important announcements.
• Businesses Handling High Volumes of Tickets – Ensures quick communication with a large number of customers without the need for individual messages.
• IT Help Desks and Service Providers – Sends bulk notifications about downtime, scheduled maintenance, or security updates to users efficiently.
• Event Organizers and Marketing Teams – Allows sending promotional messages, reminders, or updates to customers, clients, or attendees.
• Educational Institutions – Keeps students, parents, and staff informed about important announcements, deadlines, or emergency notifications.

How to Install the Add-On?

• Follow these steps for Installation : Setup Bulk SMS.

How to use the Bulk SMS Add-On?

• Once you enable the Add-On, navigate to the settings module, click on system settings, and find Bulk SMS.
• On that page, you have to enter the Bulk SMS API Key, Token, and From Number with the help of which you can send messages via Bulk SMS.
• To generate the API key, you can follow this link: https://www.bulksms.com/.
• After you do this, you get a chance to choose the notifications settings.

You will be notified when:

• New user is created
• A message is sent to agent
• A message is sent to customer
• A message is sent to admin
• You reply to a customer
• You reply to admin
• You reply to agent
• The ticket is closed

So, this is how you can use the Bulk SMS module in TicketGo.