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Rocket Chat – TicketGo Add-On - WorkDo

Rocket Chat – TicketGo Add-On

  • Pre-Required : TicketGo
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee
  • Last Update:

    04 March 2025

  • Published:

    04 March 2025

$29 $14
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Configuring RocketChat Notifications

Setting up RocketChat notifications in TicketGo requires configuring the integration through API credentials and linking it to your RocketChat instance. During the setup, you will define which ticket events should trigger notifications and choose the relevant RocketChat channels where these alerts will be sent. Once everything is set up, TicketGo will automatically push notifications to RocketChat based on the configured events.

Rocket Chat – TicketGo Add-On
Rocket Chat – TicketGo Add-On

Best Practices for Managing Notifications

To ensure your team receives only the most relevant updates, we recommend configuring notifications based on team roles and ticket priorities. For instance, you could set up dedicated channels for different departments to receive ticket-related updates based on urgency. Additionally, by focusing on key notifications, you can avoid information overload and maintain clear communication within RocketChat.

From our system

Screenshots from our system

To explore the functionality and usage of these add-ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

rocket-chat-ticketgo1.png
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The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.

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