Name: Telegram - TicketGo Add-On - WorkDo.io
Brand: TicketGo Addon
Price: 19.00 USD
Availability: InStock

The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.

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Real-Time Notifications for Instant Updates

With Telegram integration, you receive instant alerts about essential activities, such as new user registrations, ticket assignments, replies, and closures. This ensures that your support team stays updated and can address issues proactively. Customizable notification preferences allow businesses to choose which events trigger alerts, ensuring that only relevant updates are received. This feature streamlines communication and enhances productivity by minimizing delays in response time.

Effortless Two-Way Communication

This integration offers a two-way communication channel between support agents and customers. Users can send messages directly via Telegram, and these messages automatically generate support tickets within TicketGo. This efficient exchange of information enhances customer engagement, providing a convenient way for users to interact with support teams. Agents can also respond to inquiries from Telegram, ensuring a smooth and effective resolution process without requiring customers to leave the messaging app.

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To explore the functionality and usage of these add-ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

Discover More Add-Ons

Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Addon experience.

Mailchimp

Transform the way you communicate with customers by integrating Mailchimp with TicketGo. This powerful add-on bridges the gap between customer support and email marketing, ensuring that every ticket interaction is an opportunity to engage, inform, and build lasting relationships. From automated ticket notifications to personalized follow-ups, Mailchimp integration keeps your customers in the loop while enhancing your brand’s communication strategy.

Instagram Chat

Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request.

Out Of Office

The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.

Twilio

The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.

WorkDo’s eCommerce package offers you a “sales-ready” secure online store. The package puts all the key pieces together, from design to payment processing. This gives you a headstart in your eCommerce venture. Every store is built using a reliable PHP framework - laravel. This speeds up the development process while increasing the store’s security and performance. Additionally, thanks to the accompanying mobile app, you and your team can manage the store on the go. What’s more, because the app works both for you and your customers, you can use it to reach a wider audience And, unlike popular eCommerce platforms, it doesn’t bind you to any terms and conditions or recurring fees. You get to choose where you host it or which payment gateway you use. Lastly, you get complete control over the looks of the store. And if it lacks any functionalities that you need, just reach out, and let’s discuss customization possibilities.

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Contact Us for Support :

You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
Answering technical questions about item's features
Assistance with reported bugs and issues
Help with included 3rd party assets
Free Installation services in some cases

However, item support does not include:

Customization services

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Telegram – TicketGo Add-On