Real-Time Updates and Notifications
Keeping track of support tickets has never been easier. Once a ticket is created, customers receive real-time updates through WhatsApp, including responses from support agents, ticket status changes, and resolutions. This ensures that customers are always informed without needing to check emails or log into separate portals. The chatbot provides a smooth communication channel that enhances transparency and customer satisfaction.
Managing Credentials and Secure Integration
To enable WhatsApp chatbot functionality, TicketGo requires specific credentials, including a Webhook URL, Phone Number ID, Access Token, and registered Phone Number. The Webhook URL connects the chatbot to WhatsApp, ensuring real-time communication. The Phone Number ID uniquely identifies the WhatsApp business account, while the Access Token acts as a secure authentication key, allowing the system to send and receive messages on behalf of the business. It is crucial to keep these credentials confidential to prevent unauthorized access.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Ticket Number
Beyond functionality, the Ticket Number module offers an opportunity to enhance your brand identity. You can tailor the ticket numbering system to align with your business's style or terminology, further professionalizing the support experience.
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Send & Close
The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.
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Webhook
In the fast-paced world of customer support, instant communication is the key to efficiency. With TicketGo’s powerful webhook integration, businesses can automate workflows, ensuring real-time data sharing between TicketGo and external applications. Whether it's updating CRMs, notifying teams on Slack, or synchronizing analytics tools, webhooks eliminate the need for manual intervention. The result? A faster, smarter, and more connected support system that helps businesses scale effortlessly.
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Twilio
The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.
View More5 reviews for WhatsApp Chatbot & Chat – TicketGo Add-On
| 5 star | 80% | |
| 4 star | 20% | |
| 3 star | 0% | |
| 2 star | 0% | |
| 1 star | 0% |
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
The powerful automation tools helped us eliminate unnecessary manual tasks
Flexible tools enhance productivity
Customizable notifications
Support team resolves everything fast
Works great, and support is excellent