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Ticket Number – TicketGo Add-on - WorkDo

Ticket Number – TicketGo Add-on

(3 Sales)
  • Pre-Required : TicketGo
  • Free 6 Months of Support
  • Free Lifetime Updates
  • 100% Money Back Guarantee
  • Last Update:

    25 March 2025

  • Published:

    04 March 2025

$19 $9
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STRONG BRAND

Customizable Ticket Number Format

The Ticket Number module in TicketGo gives administrators full control over the format of ticket numbers. You can create a customized system that fits your business needs, such as sequential numbering, date-based identifiers, or a combination of both. This flexibility allows businesses to implement a ticketing structure that suits their workflow, helping to organize and track tickets efficiently.

Ticket Number – TicketGo Add-on
Ticket Number – TicketGo Add-on

Consistent and Clear Identification

The ticket number is displayed consistently across the TicketGo platform, ensuring that both customers and agents can reference it at any point in the support process. Whether on the ticket creation page, the ticket details view, or while communicating with the customer, the unique number helps provide clear and consistent identification of each ticket, making interactions smoother and more organized

Visibility for Customers and Admins

With the customizable ticket number in place, it is visible to both customers and admins. When customers submit a ticket, they immediately receive a unique ticket number that they can use to track and reference their request. For admins, the ticket number appears prominently on the ticket page, making it easy to locate and manage the ticket within the system.

Ticket Number – TicketGo Add-on
Ticket Number – TicketGo Add-on

Streamlined Ticket Management

By customizing ticket numbers, businesses can streamline the management of support tickets. For larger teams or high-volume businesses, having a uniform ticket numbering system simplifies tracking and prioritization. Admins can easily categorize and search for tickets based on the defined format, ensuring that requests are handled efficiently and nothing gets lost in the process.

From our system

Screenshots from our system

To explore the functionality and usage of these add-ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

ticket-number-ticketgo1.png
Additionals

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Twilio

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Chat Pin

The ChatPin module in TicketGo provides a straightforward way to prioritize and highlight important conversations within the system. By enabling this feature, users can pin specific conversations to the top of the list, ensuring that high-priority tickets or urgent discussions are always visible and easily accessible. This helps teams stay organized and focused on the most important conversations, preventing them from being overlooked among others. The ChatPin module is a simple yet effective tool for managing workflows and ensuring that critical issues are addressed in a timely manner.

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Send & Close – TicketGo Add-on

Send & Close

The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.

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Whatsapp Chatbot & Chat – TicketGo Add-on

Whatsapp Chatbot & Chat

The WhatsApp Chatbot Addon in TicketGo enables customers to create support tickets effortlessly through WhatsApp. Instead of navigating through a website or app, users can simply send a message detailing their issue, and the chatbot will capture the necessary information to generate a ticket. This eliminates long wait times and ensures that queries are logged into the system instantly, allowing for a quick and efficient resolution process.

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