Streamlined Notification Settings
The Slack integration ensures you stay updated on all key activities within TicketGo. Receive instant alerts when a new user is created, a new ticket is generated, a ticket reply is sent, or a ticket is closed. These notifications help your team stay on top of their tasks and respond promptly, improving communication and reducing delays. By centralizing all updates within Slack, your team can collaborate more effectively and resolve tickets faster.
Key Features of Slack Integration
With the Slack add-on for TicketGo, your team can benefit from several key features that enhance productivity and collaboration. Get real-time notifications on new, updated, or assigned tickets, ensuring your team is always in the loop. With automated ticket assignment alerts, you can quickly act on new responsibilities, while customizable channel notifications allow you to tailor alerts for specific teams. Track ticket progress effortlessly with status updates sent directly to Slack, and use Slack’s built-in messaging tools to collaborate without leaving the platform.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Office Hours
The Office Hours Module in TicketGo allows businesses to set their working hours for each day of the week. This helps customers know when your support team is available. By defining your office hours, you ensure that customers are aware of your business’s availability before they create a support ticket.
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Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
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Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
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Bulk SMS
The Bulk SMS module in TicketGo helps businesses send quick updates to customers. Whether it’s ticket confirmations, status updates, or important announcements, automated SMS ensures that messages are sent on time. This reduces the need for manual follow-ups and keeps customers informed effortlessly.
View More1 review for Slack – TicketGo Add-On
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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- Answering technical questions about item's features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
- Free Installation services in some cases
However, item support does not include:
- Customization services
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The setup process was fast and simple