Prevent Ticket Assignments to Unavailable Agents
When an agent marks themselves as out of office, admins and customers will see this status while creating a ticket. This prevents tickets from being assigned to unavailable agents, reducing delays in customer support. It ensures that all tickets are directed to active agents who can respond promptly.
Enhance Customer Experience with Faster Responses
With the Out of Office module, customers don’t have to wait for unavailable agents. Their tickets are always assigned to active agents, leading to faster response times and a better customer experience. Keeping communication clear and transparent helps in building trust and satisfaction.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Save Chat
The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.
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Telegram
The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.
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Contact Us for Support :
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
- Answer pre-sale questions or query
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- Free Installation services in some cases
However, item support does not include:
- Customization services
Check Documents & Tutorials
Documentation explained even the smallest settings which helped a lot