Prevent Ticket Assignments to Unavailable Agents
When an agent marks themselves as out of office, admins and customers will see this status while creating a ticket. This prevents tickets from being assigned to unavailable agents, reducing delays in customer support. It ensures that all tickets are directed to active agents who can respond promptly.
Enhance Customer Experience with Faster Responses
With the Out of Office module, customers don’t have to wait for unavailable agents. Their tickets are always assigned to active agents, leading to faster response times and a better customer experience. Keeping communication clear and transparent helps in building trust and satisfaction.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
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