Name: Facebook Chat - TicketGo Add-On - WorkDo.io
Brand: TicketGo Add-Ons
Price: 49.00 USD
Availability: InStock

The Facebook Chat module on TicketGo allows businesses to handle all their customer conversations in one place without needing to switch between platforms. Instead of managing messages separately on Facebook Messenger, you can respond to customer queries, provide support, and engage with users directly through the TicketGo portal. This integration ensures that every customer receives prompt attention, improving communication flow and making customer interactions more efficient. By keeping all chats in a single dashboard, businesses can stay organized, respond faster, and enhance the overall customer experience.

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Simple Facebook Integration Setup

Connecting your Facebook account with TicketGo is quick and hassle-free. All you need to do is enter your Client ID and Access Token, and your Facebook Chat will be linked to the portal. Once set up, all incoming messages will automatically sync, allowing your team to respond instantly without needing to check Messenger separately. This integration helps businesses keep track of all conversations, ensuring that no message is missed. Whether you’re managing customer inquiries, responding to sales queries, or handling support requests, this feature makes communication smooth and effortless.

Get Instant Responses on Facebook Messenger

Now, contacting us on Facebook Messenger is faster than ever! When you send us a message, it is received directly in our TicketGo portal, allowing our team to reply without delay. Our responses will appear in your Messenger chat instantly, so you won’t have to wait for assistance. Whether you have a question, need support, or want an update, you’ll always get a quick and reliable response. With this integration, staying connected with us is simple, efficient, and stress-free.

From our system

Screenshots from our system

To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.

Additionals

Discover More Add-Ons

Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.

Out Of Office

The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.

Export Conversations

TicketGo’s Export Conversations feature ensures that all customer interactions are saved for future use. Whether for compliance, internal reviews, or training, having a record of past conversations helps businesses improve their customer service. Teams can revisit previous chats to understand customer concerns and refine their support strategies.

Save Chat

The SaveChat module in TicketGo allows you to highlight and save important conversations as bookmarks. Instead of scrolling through endless chat histories, you can simply mark key messages and access them instantly when needed. This feature helps you keep track of crucial discussions without the risk of losing important information. Whether it's a customer request, an internal discussion, or a follow-up message, bookmarking ensures that essential chats are always within reach.

Msg91

The MSG91 integration in TicketGo enables businesses to automate SMS notifications for various ticketing events, ensuring that all stakeholders—including customers, agents, and admins—receive timely updates. With this integration, businesses can enhance customer support efficiency, improve communication flow, and keep everyone informed in real time. By leveraging MSG91’s powerful messaging platform, TicketGo users can streamline their processes and offer superior customer service through SMS alerts, reducing response times and improving overall ticket management.

WorkDo’s eCommerce package offers you a secure, “sales-ready” online store. It brings together all the essential components—from design to payment processing—giving you a head start in your eCommerce venture. Each store is built using Laravel, a reliable PHP framework that speeds up development while enhancing security and performance. Additionally, with the accompanying mobile app, you and your team can manage the store on the go. What’s more, since the app works for both you and your customers, it helps you reach a wider audience. Unlike popular eCommerce platforms, WorkDo doesn’t bind you to any restrictive terms or recurring fees. You have full control over hosting, payment gateways, and the store’s appearance. And if there's a feature you need that isn't included, just reach out—we're happy to discuss customization options.

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Contact Us for Support :

You will get immediate support from our support desk. Please visit here https://support.workdo.io/

Item support includes:

Answer pre-sale questions or query
Answering technical questions about item's features
Assistance with reported bugs and issues
Help with included 3rd party assets
Free Installation services in some cases

However, item support does not include:

Customization services

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Facebook Chat – TicketGo Add-On