Automated Ticket Notifications
With the WhatsApp API, TicketGo can automate notifications for various ticket-related events, such as ticket creation, status updates, and resolution notifications. Customers receive instant alerts via WhatsApp, keeping them informed in real-time. Whether it's an update on a ticket’s progress or a confirmation of ticket closure, customers can easily stay up-to-date without having to check the platform. This automation saves time for businesses and ensures a smoother, more organized experience for customers.
Two-Way Communication for Enhanced Support
The WhatsApp API integration in TicketGo supports two-way communication, allowing users to interact directly with the support team. Customers can reply to ticket updates, ask for clarifications, or provide additional details, all through WhatsApp. This direct and efficient line of communication enhances the support experience, ensuring that queries are addressed promptly and reducing response times. With two-way messaging, businesses can deliver personalized, real-time support to users, improving overall satisfaction.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Ticket Number
Beyond functionality, the Ticket Number module offers an opportunity to enhance your brand identity. You can tailor the ticket numbering system to align with your business's style or terminology, further professionalizing the support experience.
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Office Hours
The Office Hours Module in TicketGo allows businesses to set their working hours for each day of the week. This helps customers know when your support team is available. By defining your office hours, you ensure that customers are aware of your business’s availability before they create a support ticket.
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Slack
Enhance your team’s communication and efficiency with the Slack integration in TicketGo. This powerful add-on allows your team to receive real-time updates, notifications, and ticket status changes directly in your Slack channels, streamlining your support ticketing workflow. By integrating Slack with TicketGo, you eliminate the need to juggle multiple platforms. Whether it’s assigning tickets, tracking progress, or resolving customer issues, the integration ensures your team stays informed, connected, and proactive, leading to faster resolution times and better project management.
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You will get immediate support from our support desk. Please visit here https://support.workdo.io/
Item support includes:
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However, item support does not include:
- Customization services
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