Automated Ticket Notifications
With the WhatsApp API, TicketGo can automate notifications for various ticket-related events, such as ticket creation, status updates, and resolution notifications. Customers receive instant alerts via WhatsApp, keeping them informed in real-time. Whether it's an update on a ticket’s progress or a confirmation of ticket closure, customers can easily stay up-to-date without having to check the platform. This automation saves time for businesses and ensures a smoother, more organized experience for customers.
Two-Way Communication for Enhanced Support
The WhatsApp API integration in TicketGo supports two-way communication, allowing users to interact directly with the support team. Customers can reply to ticket updates, ask for clarifications, or provide additional details, all through WhatsApp. This direct and efficient line of communication enhances the support experience, ensuring that queries are addressed promptly and reducing response times. With two-way messaging, businesses can deliver personalized, real-time support to users, improving overall satisfaction.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
Discover More Add-Ons
Unlock even more functionality with additional add-ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
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Ticket Kanban
The Ticket Kanban add-on helps support teams work faster and more efficiently. By giving a clear view of ticket priorities and allowing quick updates, it ensures that urgent issues are handled first.
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Save Reply
Creating a saved reply is super easy. Just add a title and description, and you're done! Once saved, your reply will always be there for you to use. No need to type out the same message again—just select it and send it instantly.
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WhatsApp API
The WhatsApp API Integration in TicketGo brings seamless communication to businesses by enabling them to interact with customers through WhatsApp. This integration allows businesses to send instant notifications, ticket updates, and personalized messages directly to users, enhancing both the speed and reliability of customer interactions. By leveraging the WhatsApp API, businesses can streamline their ticketing processes and provide timely, efficient communication to their customers.
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