Automated Ticket Status Updates
With the SMS notification feature in TicketGo, businesses can automate the sending of ticket status updates. When a ticket is created, updated, or resolved, customers will receive an immediate SMS notification with all the relevant details. This helps keep users informed of their ticket’s progress without requiring them to log into the platform. Automation eliminates the need for manual follow-ups, ensuring that notifications are sent in a timely manner, thereby improving efficiency and reducing workload.
Real-Time Alerts for Critical Updates
For critical or urgent updates, the SMS integration in TicketGo ensures that customers are alerted in real-time. Whether it's a change in a ticket’s status due to an urgent issue or an important update that requires immediate attention, businesses can quickly notify users via SMS. This immediate form of communication is essential for managing high-priority issues and ensuring that customers are aware of any changes that may affect their tickets. By providing real-time alerts, businesses can manage customer expectations and improve responsiveness.
Screenshots from our system
To explore the functionality and usage of these Add-Ons, refer to the accompanying screenshots for step-by-step instructions on how to maximize their features.
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Unlock even more functionality with additional Add-Ons, providing enhanced networking and customization options for your TicketGo Add-Ons experience.
Webhook
In the fast-paced world of customer support, instant communication is the key to efficiency. With TicketGo’s powerful webhook integration, businesses can automate workflows, ensuring real-time data sharing between TicketGo and external applications. Whether it's updating CRMs, notifying teams on Slack, or synchronizing analytics tools, webhooks eliminate the need for manual intervention. The result? A faster, smarter, and more connected support system that helps businesses scale effortlessly.
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Mark As Important
The Mark as Important feature in TicketGo helps you easily prioritize conversations that matter the most. With just one click, you can ensure critical tickets stand out, allowing you to focus on urgent issues without getting lost in the noise. This functionality is perfect for businesses that need to handle high-priority inquiries efficiently.
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Slack
Enhance your team’s communication and efficiency with the Slack integration in TicketGo. This powerful add-on allows your team to receive real-time updates, notifications, and ticket status changes directly in your Slack channels, streamlining your support ticketing workflow. By integrating Slack with TicketGo, you eliminate the need to juggle multiple platforms. Whether it’s assigning tickets, tracking progress, or resolving customer issues, the integration ensures your team stays informed, connected, and proactive, leading to faster resolution times and better project management.
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WhatsApp API
The WhatsApp API Integration in TicketGo brings seamless communication to businesses by enabling them to interact with customers through WhatsApp. This integration allows businesses to send instant notifications, ticket updates, and personalized messages directly to users, enhancing both the speed and reliability of customer interactions. By leveraging the WhatsApp API, businesses can streamline their ticketing processes and provide timely, efficient communication to their customers.
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